Zanele Sarah Mahlangu
Sales Consultant
Bethal ,Mpumalanga
Summary
Trustworthy Sales consultant skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Teller
Absa Bank
11.2018 - 02.2022
- Maintained friendly and professional customer interactions.
- Educated customers on use of banking website and mobile apps.
- Calculated fees due, interest and change for customer transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Cashier
Clicks Retail
11.2017 - 11.2018
- Answered questions about store policies and addressed customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
Sales Consultant
Absa Bank
03.2022 - Current
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Increased overall revenue Number% from Type sales through effective salesmanship and great negotiation skills.
- Responded to telephone and in-person requests for information.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Retained consistent client base by conducting market research to develop brand strategy.
Education
National Diploma - Human Resource Management
Tshwane University of Technology
Witbank 01.2012 - 12.2014
Nated (N5) - Financial Management
Gert Sibande TVET College
Evander 01.2016 - 12.2016
Skills
Compliance, banking laws and regulations
Cash handling expertise
Banking
Microsoft office
Customer service
Communication skills
Time management
Administrative skills
Attention to details
Team working
Timeline
Sales Consultant
Absa Bank
03.2022 - Current
Teller
Absa Bank
11.2018 - 02.2022
Cashier
Clicks Retail
11.2017 - 11.2018
Nated (N5) - Financial Management
Gert Sibande TVET College
01.2016 - 12.2016
National Diploma - Human Resource Management
Tshwane University of Technology
01.2012 - 12.2014