Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZANELE PENELOPE NGOBESE

Administration Assistant
Johannesburg

Summary

A highly motivated graduate in Office Administration with extensive knowledge and hands-on experience. Skilled in managing administrative tasks, ensuring smooth office operations, and delivering high-quality services. Proven ability to meet tight deadlines and achieve high customer satisfaction. Expertise in customer relationship management, providing tailored solutions, and maintaining a high standard of service delivery. Committed to excellence.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience
2027
2027
years of post-secondary education

Work History

Administration Assistant

MIE
01.2023 - Current
  • Compile monthly reports and manage administrative tasks (calendar, email)
  • Communicate with clients, gather information, and provide accurate support
  • Maintain electronic records, handle data intake, and compile KPI reports
  • Onboard clients, manage team operations, and resolve customer complaints
  • Conduct ad hoc system training for prepaid clients

Customer Support

01.2018 - 01.2022
  • Scheduled fingerprint bookings, managed client diaries, and handled inbound/outbound calls
  • Escalated issues when needed and professionally routed phone calls

2nd In Charge

Pep Store
01.2016 - 01.2018
  • Supervised staff, managed payroll, cash handling, and branch reports
  • Exceeded sales targets, managed inventory, and acted as store reliever

Sales Assistant

Pep Store
01.2013 - 01.2015
  • Performed merchandising, housekeeping, and efficient stock management

Education

Visual Assistance Certificate -

Alison

Office Administration Certificate - undefined

Rosebank College
01.2015 - 01.2017

Matric Certificate - undefined

Thabo Senior Secondary School

Skills

  • Client Support
  • Clear Communication
  • Accurate Data Input
  • Administrative Support Services
  • Digital Collaboration Platforms
  • Google Workspace
  • Proficient in Microsoft Office
  • JIRA Workflow Optimization
  • User Technical Assistance
  • Appointment Coordination

Timeline

Administration Assistant

MIE
01.2023 - Current

Customer Support

01.2018 - 01.2022

2nd In Charge

Pep Store
01.2016 - 01.2018

Office Administration Certificate - undefined

Rosebank College
01.2015 - 01.2017

Sales Assistant

Pep Store
01.2013 - 01.2015

Matric Certificate - undefined

Thabo Senior Secondary School

Visual Assistance Certificate -

Alison
ZANELE PENELOPE NGOBESEAdministration Assistant