Zanele Mamokete Maleka
Pretoria
Summary
Front desk reception worker with high level of hospitality, professionalism and business etiquette. Polished communicator and administrative expert with background in maintaining professional reception spaces for admin offices. Experienced with common software programs, learns quickly and seeks out opportunities to serve staff and guest needs.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Opulent Fragrances
08.2021 - Current
- Greeting visitors
- Managing security and telecommunications services
- Handling queries and complaints via phone, email and general correspondence
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff member on time
- Managing meeting room availability
- Recieving, sorting, distributing and dipatching daily mail
- Preparing vouchers
- Handling transcription, printing, photocopying and faxing
- Recording and managing expenses
- Handling traveling arrangements
- Coordinaing internal and external events
- Managing office inventory such as stationary, equipment snd and furniture
- Overseeing office service like cleaners and maintenance providers
- Maintaining safetu snd hygene standards of the reception area.
Trainee Manager
Shoprite Holdings
04.2018 - 01.2020
- Meeting and greeting customers and suppliers to the store.
- Customer oriented and quality centric.
- Supervising day to day operations of administrative department and staff members.
- Answer, screen and transfer calls.
- Handling basic enquiries and taking messages for staff and managers.
- Ensuring office is stocked with necessary supplies and all equipment are working and properly maintained and work properly.
- Developing, reviewing and improving administrative systems, policies and procedures.
- Working with other managers to set budgets, monitor spending and processing payrolls and other expenses.
- Preparing daily, weekly, monthly and yearly reports.
- Cash office control and knowledge of accounting controls and procedures.
- Hiring new staff and following all company regulations.
- Planning scheduling and promoting office sessions.
- Preparing documents and updating records of staff.
- Collecting, organizing and storing information using computers and filing systems.
- Knowledge about conflict resolutions and sitting in on disciplinary hearings, assess staff performance and manage staff schedules.
- Taking detailed notes and liaising with managers, supervisors, supervisors and senior staff.
- Receiving shipment/ stock and signing paperwork upon receipt.
- Uploading stock from incoming trucks.
- Uploading necessary equipment to the trucks.
- Collaborate with staff to list expected deliveries.
- Inspect stock to ensure they not damaged or expired.
- Scan captured invoices to the head office monthly.
Education
National Certificate (vocational) - Finances: Accounting & Economics
Tshwane South Tvet College
Skills
Office Supplies Managementundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Opulent Fragrances
08.2021 - Current
Trainee Manager
Shoprite Holdings
04.2018 - 01.2020
National Certificate (vocational) - Finances: Accounting & Economics
Tshwane South Tvet College
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