Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zanele Kimberley Bhebhe

Risk Manager | Economist
Florida Lake

Summary

Dynamic Businees professional with proven expertise in client relationship building and risk management at Khamazi Student Accommodation and Baxumi Student Accommodation.Successfully enhanced customer satisfaction through effective conflict resolution and quality assurance strategies. Recognized for developing impactful marketing campaigns that increased engagement, while fostering strong, trust-based relationships with clients.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

2
2
years of professional experience

Work History

Business Assistant

Khamazi Student Accommodation
02.2024 - Current
  • Engaged with customers to build business relationships.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected accommodation to ensure that the service was satisfactory.
  • Directly dealt with customer's complaints and made suggestions to solve them.

Peer Mentor

Northwest University
07.2023 - Current
  • Served as a role model for fellow students, demonstrating effective communication and problem-solving skills.
  • Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
  • Collaborated with faculty and staff to identify areas where peer mentors could provide additional support.
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Led group sessions for mentees focused on various topics such as time management, study skills, and stress reduction techniques.
  • Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
  • Counseled 50 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to university life.
  • Connected mentees with academic resources such as tutoring services or workshops when needed to improve performance levels.
  • Increased awareness and participation in campus events, creating and distributing engaging informational material.

Business Advisor and Assistant

Baxumi Student Accommodation
01.2023 - Current
  • Established credibility as a trusted advisor through consistent delivery of high-quality services that generated tangible results for employer's businesses.
  • Devised marketing strategy incorporating social media content and online marketing campaigns to increase awareness and engagement.


  • Developed strong relationships with clients, ensuring trust and open communication throughout the advisory process.
  • Conducted risk assessments for the employer, identifying potential vulnerabilities and recommending appropriate mitigation strategies.

Education

BCOM Economic Sciences And Risk Management - Commerce

Northwest University
Vanderbijlpark, South Africa
04.2001 -

Skills

Customer service

Client relationship building

Document management

Customer relationship management

Multitasking Abilities

Self motivation

Team building

Relationship building

Quality assurance

Risk management

Analytical skills

Conflict resolution

Timeline

Business Assistant

Khamazi Student Accommodation
02.2024 - Current

Peer Mentor

Northwest University
07.2023 - Current

Business Advisor and Assistant

Baxumi Student Accommodation
01.2023 - Current

BCOM Economic Sciences And Risk Management - Commerce

Northwest University
04.2001 -

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Zanele Kimberley Bhebhe Risk Manager | Economist