Zanele Jennifer Sijila

• Managed inventory control tasks, maintaining accurate stock levels to avoid shortages or overstock situations
• Supported accounting department in generating accurate financial reports through timely data entry and reconciliation tasks
• Developed comprehensive training materials to onboard new team members quickly while maintaining quality standards within back office functions
• Improved workflow efficiency by proactively identifying bottlenecks in back-office processes and suggesting actionable solutions
• Increased operational efficiency by automating routine tasks using advanced software tools such as Excel macros or database queries
• Demonstrated adaptability by quickly learning new software applications as needed, staying current with evolving technology trends within back-office environment
• Reviewed files, records and other documents to obtain information to respond to requests
• Created and maintained detailed records of all office activities
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Processed incoming and outgoing mail and packages according to established procedures
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
• Informed and supported business leaders through consistent communication and administrative support duties
• Supported staff on special assignments and ad hoc projects
• Assisted human resources department in managing employee records, facilitating smooth onboarding processes for new hires
• Optimized document storage system by digitizing paper-based records, reducing physical storage space requirements and improving retrieval times
• Ensured compliance with company policies and industry regulations, conducting regular audits on internal procedures

• Receiving & Handling 80 agent queries of Service Providers as well as Gems Scheme Members
• Making sure that all calls are effectively handled to obtain quality
• Addressed user customer service concerns and decided when to escalate problems to specialist team members
• Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
• Proactively sought feedback from customers, using information gathered to identify areas of improvement in service quality or delivery
• Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions
• Exceeded performance metrics consistently, achieving top ratings for customer satisfaction and issue resolution times
• Improved team collaboration, actively participating in regular meetings and sharing knowledge on best practices.
• Trained new staff members in customer service techniques and hotel operations.

• Over 100 Data Capturing of Raw Data Files Coming From Local Offices
• Retrieving of various social grant files and loose correspondence that are Requested by SASSA local Offices
• Quality assurance of social grant files coming from local offices
• Booking in and out of social grant files and accurate filling of social grants Files from local Offices Retrieving it when it's requested by local offices
• Capture files that are going to be destructed
• Interacting with applicants of social grants and assisting them with applications and process at large
• Improved organizational success rate with securing grants through comprehensive proposal writing and editing
• Served as liaison between internal teams and external partners to ensure mutual understanding of expectations related to funded projects
• Supported professional development within organization by sharing best practices in grants management with colleagues
• Proactively identified potential problems or areas of concern within grant projects, working with program staff to develop appropriate solutions and mitigate risks Reason for Leaving: Contract Ended.
• Proactively identified potential problems or areas of concern within grant projects, working with program staff to develop appropriate solutions and mitigate risks
• Supported professional development within the organization by sharing best practices in grants management with colleagues

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Responded to customer calls and emails to answer questions about products and services
• Maintained high level of professionalism when interacting with customers, ensuring positive experiences
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers
• Promptly responded to inquiries and requests from prospective customers
• Met customer call guidelines for service levels, handle time and productivity
• Delivered prompt service to prioritize customer needs
• Developed and updated databases to handle customer data
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering function
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions

Reason for Leaving: Resigned for personal reasons.