Zanele Gladys Dini
Mpumalanga
Summary
I am an experienced Waitress with a robust background inhospitality, and knowledge of ethnic dining and dedication of fantastic dining experiences,Trained in POS system , I leveraged strong communication and exceptional customer service skills at Paradise Creek Lodge to enhance guest satisfaction
Overview
12
12
years of professional experience
Work History
Waitress
Paradise Creek Lodge
05.2021 - 03.2024
- Greeted ,seated ,and served guest with courtesy and effeiciency
- Took orders , provided recommedations, and ensured accurate delivery of food and beverages.
- Monitored guest satisfaction , addressed concernes promptly,and accomodated special request.
- Maintained cleanliness, rset tables, processed payments accurately, and upheld food safety standarda
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with kitchen and bar staff for smooth service.
AllRounder
Paradise Creek Lodge
02.2012 - 05.2021
- Monitored and maintained resturant clealiness and safety standards
- Prepare, cook and serve food to guest
- Performed Cash-up and stock count duties.
- Worked effectively in fast-paced environments.
Education
Introduction To Personal Computing Certificate
2009
Senior Certificate
2005
Skills
- Strong communication skills
- Excellent Time Management
- Effective Problem Solving
- Collaborative Teamwork
- Exceptional Customer Service
- Adaptive Nature
- Payment Processing
- Driving License Code 10 (C1)
Languages
English
Setswana
References
Zodwa Magagula
Paradise Creek Lodge Manager
0796655192
Pamela Shabangu
0609068000
References
Zodwa Magagula
Parase creek lodge Manager
0796655192
Pamela Shabangu
0609068000
Timeline
Waitress - Paradise Creek Lodge
05.2021 - 03.2024
AllRounder - Paradise Creek Lodge
02.2012 - 05.2021
College Campus - , Introduction To Personal Computing Certificate
Shammah College - , Senior Certificate
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