Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zanele Kheswa

Johanesburg

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am Willing to take on added responsibilities to meet team goals. i am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Most of all I am a detail-oriented team player with strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

VAF Reconciliation Exceptions Handling Consultant

Standard Bank of South Africa
09.2023 - 03.2024
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

VAF Payments Exceptions Handling Consultant

Standard Bank of South Africa
07.2018 - 09.2023
  • Supported colleagues during peak periods, demonstrating adaptability and strong teamwork skills.
  • Exhibited a proactive approach towards problem-solving by promptly escalating unresolved issues to higher authority as needed.
  • Consistently met performance metrics for accuracy, timeliness, and quality while handling high volumes of transactions.
  • Reduced processing errors by diligently reviewing financial transactions for accuracy and compliance.
  • Maintained strong relationships with clients, addressing concerns and providing timely resolutions to issues.
  • Communicated professionally with both internal stakeholders and external partners regarding exception-related matters, ensuring clarity on issues being addressed.
  • Maintained strict adherence to regulatory guidelines while ensuring exceptional customer service during the resolution of account exceptions.
  • Enhanced customer satisfaction by resolving discrepancies and exceptions in client accounts.
  • Demonstrated excellent attention to detail when verifying transaction information against supporting documentation provided by clients or internal departments.
  • Provided training to new employees on company policies and procedures related to exception handling processes.
  • Actively participated in ongoing professional development opportunities such as workshops and seminars to stay up-to-date with industry trends and best practices.

Bsc Learner

Standard Bank Group
04.2017 - 04.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Information Technology - IT Specializing in System Engineering

Pc Training And Business College
Johannesburg, South Africa
04.2001 -

Certificate NQF Level 7 - Core Banking

Cornerstone
Johannesburg, South Africa
04.2001 -

BBA - Business Administration

Mancosa
Johannesburg, South Africa
04.2001 -

High School Diploma -

Reasoma Secondary School
Johannesburg, South Africa
04.2001 -

Skills

Problem-Solving

Languages

English
Upper intermediate (B2)

Timeline

VAF Reconciliation Exceptions Handling Consultant

Standard Bank of South Africa
09.2023 - 03.2024

VAF Payments Exceptions Handling Consultant

Standard Bank of South Africa
07.2018 - 09.2023

Bsc Learner

Standard Bank Group
04.2017 - 04.2018

Bachelor of Information Technology - IT Specializing in System Engineering

Pc Training And Business College
04.2001 -

Certificate NQF Level 7 - Core Banking

Cornerstone
04.2001 -

BBA - Business Administration

Mancosa
04.2001 -

High School Diploma -

Reasoma Secondary School
04.2001 -

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Zanele Kheswa