Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zanele Kheswa

Johanesburg

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am Willing to take on added responsibilities to meet team goals. i am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Most of all I am a detail-oriented team player with strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

VAF Reconciliation Exceptions Handling Consultant

Standard Bank of South Africa
09.2023 - 03.2024
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

VAF Payments Exceptions Handling Consultant

Standard Bank of South Africa
07.2018 - 09.2023
  • Supported colleagues during peak periods, demonstrating adaptability and strong teamwork skills.
  • Exhibited a proactive approach towards problem-solving by promptly escalating unresolved issues to higher authority as needed.
  • Consistently met performance metrics for accuracy, timeliness, and quality while handling high volumes of transactions.
  • Reduced processing errors by diligently reviewing financial transactions for accuracy and compliance.
  • Maintained strong relationships with clients, addressing concerns and providing timely resolutions to issues.
  • Communicated professionally with both internal stakeholders and external partners regarding exception-related matters, ensuring clarity on issues being addressed.
  • Maintained strict adherence to regulatory guidelines while ensuring exceptional customer service during the resolution of account exceptions.
  • Enhanced customer satisfaction by resolving discrepancies and exceptions in client accounts.
  • Demonstrated excellent attention to detail when verifying transaction information against supporting documentation provided by clients or internal departments.
  • Provided training to new employees on company policies and procedures related to exception handling processes.
  • Actively participated in ongoing professional development opportunities such as workshops and seminars to stay up-to-date with industry trends and best practices.

Bsc Learner

Standard Bank Group
04.2017 - 04.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Information Technology - IT Specializing in System Engineering

Pc Training And Business College
Johannesburg, South Africa
04.2001 -

Certificate NQF Level 7 - Core Banking

Cornerstone
Johannesburg, South Africa
04.2001 -

BBA - Business Administration

Mancosa
Johannesburg, South Africa
04.2001 -

High School Diploma -

Reasoma Secondary School
Johannesburg, South Africa
04.2001 -

Skills

Problem-Solving

Client Relationships

MS Office

Client Requirements Assessment

Client Engagement

Work Planning and Prioritization

Continuous Improvement

Integrity and Honesty

Performance Tracking

Attention to Detail

Assessments

Time Management

Languages

English
Upper intermediate (B2)

Timeline

VAF Reconciliation Exceptions Handling Consultant

Standard Bank of South Africa
09.2023 - 03.2024

VAF Payments Exceptions Handling Consultant

Standard Bank of South Africa
07.2018 - 09.2023

Bsc Learner

Standard Bank Group
04.2017 - 04.2018

Bachelor of Information Technology - IT Specializing in System Engineering

Pc Training And Business College
04.2001 -

Certificate NQF Level 7 - Core Banking

Cornerstone
04.2001 -

BBA - Business Administration

Mancosa
04.2001 -

High School Diploma -

Reasoma Secondary School
04.2001 -
Zanele Kheswa