Zanele Christina Njaju
Branch Manager
Melodie
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
19
19
years of professional experience
Work History
Branch Manager
Absa
06.2018 - Current
- Contribute to tactical planning from an operational perspective.
- Implement and deliver approved operational plans.
- Accountable for management in terms of people, process, applied technology and budget.
- Leadership and Management responsibilities.
- Implement, maintain a good financial standing of the budget for the branch.
- Promote employee engagement by facilitating company culture and values, continuous improvement, team development and staff empowerment interventions.
- Participate in HR and ad hoc projects.
Team Leader sales
Nedbank
11.2016 - 05.2018
- Leadership and Management responsibilities.
- 2IC to branch manager.
- Sales management through ensuring profitability and reducing and minimizing risks.
- Maximizing and creating sales opportunities.
- Client servicing through delivering world class service.
- Promote employee engagement by facilitating company culture and values, continuous improvement, team development and staff empowerment interventions.
- Participate in HR and ad hoc projects.
- Contribute to tactical planning from an operational perspective.
NIR Branch Manager
Nedbank
11.2015 - 10.2016
- Leadership and Management responsibilities.
- Sales management through ensuring profitability and reducing and minimizing risks.
- Maximizing and creating sales opportunities.
- Promote employee engagement by facilitating company culture and values, continuous improvement, team development and staff empowerment interventions.
- Participate in HR and ad hoc projects.
- Management of all branch's financial budgets
- Contribute to tactical planning from an operational perspective.
Sales Consultant
Nedbank
01.2012 - 10.2015
- To grow Nedbank customer based through acquisition and increased customer profitability of identified portfolio.
- Gain new customers and increase portfolios of current customers through pro-active attraction, cross selling, retention and contributing towards the achievement of the branch's sales target.
Letsma learner / Bank Teller / Customer Services Clerk
Nedbank
02.2007 - 12.2011
- To deliver customer support services to enhance the customer experience through the execution of ore defined objectives as per agreed standard of operating procedures.
- To process the teller transactions accurately and timeously through the execution of predefined objectives ensuring customers and assisted promptly and in a friendly manner.
- Letsema learnership, a Bank Seta funded learnership.
Education
Future Fit Senior Banker Development Program -
Wits
Honours in Business Admin - undefined
Mancosa
Bachelor of Business Admin - undefined
Milpark
01.2023
Diploma - Human Resource
Damelin
01.2017
RE-5 - undefined
Moonstone
01.2012
National Certificate in Banking Service Advise - undefined
Damelin
01.2008
Matric - undefined
Vector High
01.2005
MBA -
University of Johannesburg
04.2001 -
Skills
Sales development
Excellent work ethic
Relationship building and management
Coaching and mentoring
Employee development
Customer service
Branch operations management
Business development expertise
Performance reviews
Team player
Customer relationships
Decision-making
References
Available on Request
Timeline
Branch Manager
Absa
06.2018 - Current
Team Leader sales
Nedbank
11.2016 - 05.2018
NIR Branch Manager
Nedbank
11.2015 - 10.2016
Sales Consultant
Nedbank
01.2012 - 10.2015
Letsma learner / Bank Teller / Customer Services Clerk
Nedbank
02.2007 - 12.2011
MBA -
University of Johannesburg
04.2001 -
Honours in Business Admin - undefined
Mancosa
Bachelor of Business Admin - undefined
Milpark
Diploma - Human Resource
Damelin
RE-5 - undefined
Moonstone
National Certificate in Banking Service Advise - undefined
Damelin
Matric - undefined
Vector High
Future Fit Senior Banker Development Program -
Wits