Zanele Zikhali
Johannesburg
Summary
Dedicated professional who possesses a strong background in Psychology and Fitness, combined with practical administrative experience. My distinctive mix of great customer service and team collaboration has enabled me to thrive i the various roles and manage tasks with efficacy and diligence. i am enthusiastic about learning and committed to achieving excellence in all my endeavors. I am well prepared to apply my skills and passion to make a significant contribution in a professional setting.
Overview
7
7
years of professional experience
Work History
Lay Counsellor
South African Depression and Anxiety Group
Johannesburg
04.2025 - Current
- Answering and documenting information from incoming calls.
- Listening carefully, I asked questions and confirmed the information shared by callers.
- Providing referrals for further mental health assistance
- Providing encouragement and scallers and team.
- Maintaining caller database
Fitness Instructor
Training Science South Africa
Johannesburg
10.2022 - 12.2023
- Demonstrated and explained safe and appropriate exercises for clients.
- Adjusted exercise programmes according to clients' personal capabilities.
- Instructed on correct use of weight resistance and cardiovascular equipment.
- Undertook administrative task responsibilities, such as data capturing.
- Collaborated with the marketing team on developing fitness challenges and introducing specific sport divisions.
Administrative Assistant
OB-GYN (Medical Practice)
Johannesburg
01.2019 - 03.2020
- Handled incoming calls and emails, providing patients with instant responses for queries.
- Organising appointments and managing appointment database.
- Assisting medical practitioners with drafting correspondence to patients.
- Maintaining office standards.
- Organised company events, from venue selection to on-the-day coordination, enhancing team morale.
Education
Bachelor of Arts - Psychology
University of South Africa
Pretoria, GP01-2022
Bachelor of Arts - Psychology
University of Johannesburg
Johannesburg, GP01-2019
Skills
- Fitness planning
- Personal training
- Fitness equipment maintenance
- Health and nutrition
- Office administration
- Data management
- Customer service
- Client relationship management
- Problem solving
- Attention to detail
- Team collaboration
- Mental health referrals
- Administrative efficiency
- Active listening
- Crisis intervention
Languages
English
Proficient
C2
Interests
- Researching trends in consumer engagement
- Sustainable marketing of products
Timeline
Lay Counsellor
South African Depression and Anxiety Group
04.2025 - Current
Fitness Instructor
Training Science South Africa
10.2022 - 12.2023
Administrative Assistant
OB-GYN (Medical Practice)
01.2019 - 03.2020
Bachelor of Arts - Psychology
University of South Africa
Bachelor of Arts - Psychology
University of Johannesburg