ZANELE YEKO

Budgeting duties

• Provide input in preparing of the Medium-Term Expenditure Framework (MTEF) budget allocation letters to all stakeholders in respect of the programmes.
• Assisting in communicating budget allocations to stakeholders and prepare any annexures to accompany the allocation letters.
• Assisting in uploading a budget, request report, and prepare incorrect budget allocations using Basic Accounting System (BAS).
• Preparing of journals to be processed on BAS for incorrect any allocations for the programmes.
• Provide input in analyzing and interpreting financial data and prepare submission on the findings thereof.
• Assisting in preparation of adjustment estimates and allocations letters to all required budget managers.
• Preparing monthly In Year Monitoring (IYM) reports.

Identify deviations and reports on the outcomes of the analysis for the programme.

• Preparing of the monthly trends report including relevant and realistic reasons for the variance outside 2% and /or below -2%.
• Assisting in the consolidation of IYM report inputs from other programmes into the master document.
• Assist and maintenance of general databases/tools related to the Programme .
• Assist databases/tools according to the reporting and monitoring requirements of the sub-directorates.
• Reconciling on the Norms and standads for non section 21 school municipal allocations.
• any ad-hoc duties requested by the management.

Administration duties

• Preparing of boardroom before the meeting starts.
• Managing incoming and outgoing mail.
• Filing and organizing records, both electronic and physical.
• Coordinating and organizing meetings, including preparing agendas and taking minutes.
• Responding to inquiries and providing information as needed.
• Preparing and editing documents, reports, and presentations.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
• Educated customers about billing, payment processing and support policies and procedures.

• Processed customer orders and accurately handled payment transactions.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Met customer service goals and exceeded customer expectations.
• Counted money in drawers at beginning and end of each shift.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Participated actively in team meetings to discuss strategies for improving overall performance within the department.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Attending to customers telephonically and ensuring that the customers gets the best services from our stomer.