Zanele Sengwayo/ Motau
Senior Internal Sales Administrator
Johannesburg
Summary
Dynamic sales professional with a friendly demeanor and strong communication skills, recognized for enhancing client satisfaction at Various sectors. Proven ability to manage multiple priorities while delivering exceptional customer service and utilizing Microsoft Office for data management. Committed to fostering teamwork and achieving sales goals through effective collaboration and strategic problem-solving.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
19
19
years of professional experience
Work History
Internal Sales Administration
Mitas Corporation (Pty) Ltd
02.2026 - Current
- Support Account Manager and BDS with day to day Sales activities
- Coordinate and process quotes, queries and enquiries daily.
- Process delivery notes, Invoices and credit notes.
- Capture and maintain customer data in our database.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with various departments.
- Strengthened communication skills through regular interactions with others.
- Assist with negotiations and customer related queries.
- Resolved problems, improved operations, and provided exceptional service.
Internal Sales Consultant
Maynards Pty Ltd
02.2024 - 04.2025
- Conducted insightful presentations for prospective clients, showcasing company products and services effectively.
- Fostered positive work environment leading by example through teamwork approach and open communications channels.
- Managed a diverse portfolio of accounts, ensuring timely follow-ups and maintaining long-lasting client relationships.
- Boosted team productivity by introducing efficient time management strategies and prioritizing responsibilities.
- Enhanced client satisfaction by promptly addressing concerns and providing exceptional customer service.
- Increased sales by developing strong relationships with key clients and providing tailored solutions to their needs.
- Developed new business opportunities by conducting market research and identifying potential clients.
- Maintained up-to-date knowledge of industry trends, allowing for proactive adjustments to sales strategies when necessary.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
Customer Support Specialist
Sharp Electronics
03.2023 - 08.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Provided comprehensive product training for new customers, ensuring smooth onboarding experience.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Elevated customer support experience by adopting customer-first approach in all interactions.
- Streamlined support ticket system to reduce response times, significantly improving customer service efficiency.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
Sales & Tender Administrator
Astec
09.2022 - 02.2023
- Maintained accurate records of all tender activities, ensuring easy reference and analysis for future bid opportunities.
- Streamlined tender submission process by implementing efficient document management systems.
- Facilitated successful project handovers from bid phase to delivery teams, ensuring seamless transitions with minimal disruptions.
- Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail.
- Developed strong relationships with key stakeholders, resulting in improved communication and collaboration during the bidding process.
- Accelerated response times to tender queries by establishing an internal database of frequently asked questions and answers.
- Streamlined contract negotiations, securing favorable terms for both parties while adhering to organizational guidelines.
- Ensured compliance with all relevant industry regulations, minimizing risk and potential liability for the organization.
- Provided ongoing support to sales teams throughout the tender process, offering guidance on strategy development and pricing considerations.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Handled account payments and provided information regarding outstanding balances.
- Created improved filing system to maintain secure client data.
- Maintained accurate records of customer payments.
- Processed vendor and supplier payments on weekly basis.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
Internal Sales Administrator
Phoenix Distribution
03.2022 - 07.2022
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Improved lead generation by researching potential clients and market trends for targeted prospecting efforts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Internal Sales Representative
SSEM Mthembu Medical
11.2020 - 02.2022
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
- Identified consumer interests and key market identifies for new accounts.
- Balanced competing priorities and deadlines, ensuring all tasks were completed accurately and on time.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Team Leader, Sales Operations
Soudal SA
03.2020 - 08.2020
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Drove revenue growth by expanding client base through networking events, tradeshows, and industry conferences.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Negotiated more favorable rates and delivery times with vendors.
Sales Orders Coordinator
Ricoh SA
10.2015 - 08.2019
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to ensure seamless order fulfillment.
- Participated in company training sessions to continuously improve skills and stay current on industry trends and best practices.
- Coordinated with shipping department to ensure timely deliveries while reducing shipping errors.
- Assisted in inventory management, helping maintain optimal stock levels to meet customer demands.
- Enhanced customer satisfaction by efficiently processing and managing sales orders.
- Managed high-volume workload under tight deadlines without compromising quality or accuracy of work output.
- Reviewed incoming orders for accuracy and completeness before entering into the system, minimizing data entry errors.
- Supported sales team by preparing detailed sales reports, aiding in strategic decision making.
- Expedited urgent orders by closely coordinating with relevant departments and prioritizing tasks effectively.
- Ensured compliance with company policies and procedures during all stages of the sales order process.
- Monitored daily sales performance and provided feedback to each team member.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Negotiated more favorable rates and delivery times with vendors.
Contracts Administrator
Premier FMCG
04.2007 - 08.2014
- Assisted in the preparation of proposals and bids, contributing to successful awarding of new contracts.
- Managed a portfolio of contracts, ensuring compliance and timely renewals.
- Demonstrated proficiency in data entry, contract modification and billing.
- Collaborated with cross-functional teams to develop tailored contract solutions for specific projects.
- Evaluated vendor performance against contractual obligations, recommending improvements as necessary.
- Developed and maintained a centralized contracts database for easy access and increased efficiency.
- Initiated contracts and addressed necessary negotiations and adjustments.
- Led efforts in renegotiating existing contracts for better terms without compromising quality or delivery timelines.
- Determined final quality and acceptance of contractor work and operations.
- Provided support during mergers and acquisitions by conducting thorough due diligence on target companies'' contracts.
- Liaised with financial managers to facilitate business development initiatives.
- Implemented improvements to contract generation process to increase efficiency.
- Contributed to company growth by actively participating in business development initiatives involving strategic partnerships.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Negotiated and reviewed contracts to protect customer interests.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Oversaw contracts for over [Number] different departments using both manual and automated strategies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
KwaBhekilanga Secondary School
Johannesburg, South Africa 04.2001 -
Bachelor of Arts - Markerting
Boston Business College
Johannesburg, South Africa 04.2001 -
Skills
Strong customer relationship skills
Teamwork and collaboration
Problem solving and conflict resolution skills
Exceptional Administrative abilities
Result driven
Multitasking Abilities
Good business acumen
Excellent communication
Verbal communication
Organization and time management
Dependable and responsible
MS Office and CRM
Time management
Highly organized and professional
Flexible and adaptable
Timeline
Internal Sales Administration
Mitas Corporation (Pty) Ltd
02.2026 - Current
Internal Sales Consultant
Maynards Pty Ltd
02.2024 - 04.2025
Customer Support Specialist
Sharp Electronics
03.2023 - 08.2023
Sales & Tender Administrator
Astec
09.2022 - 02.2023
Internal Sales Administrator
Phoenix Distribution
03.2022 - 07.2022
Internal Sales Representative
SSEM Mthembu Medical
11.2020 - 02.2022
Team Leader, Sales Operations
Soudal SA
03.2020 - 08.2020
Sales Orders Coordinator
Ricoh SA
10.2015 - 08.2019
Contracts Administrator
Premier FMCG
04.2007 - 08.2014
Bachelor of Arts - Markerting
Boston Business College
04.2001 -
High School Diploma -
KwaBhekilanga Secondary School
04.2001 -