Zanele Sebata
City of Johannesburg
Summary
Experienced SAP CRM Lead and Business Analyst with strong expertise in business process analysis, system conversion, and implementation projects. Skilled in SAP IS-U and SAP CRM, with proven capabilities in system configuration, integration, and translating business requirements into effective technical solutions. Adept at analyzing complex problems and delivering practical, efficient solutions to improve system performance and business outcomes. Recognized for strong leadership, stakeholder collaboration, and effective time management, consistently delivering high-quality results within tight deadlines.
Overview
17
17
years of professional experience
Work History
SAP CRM Consultant
Baraka
Johannesburg
01.2022 - Current
- Assisted users in resolving issues to meet client needs effectively.
- Contributed to data extraction, solution mapping, and validation during system migration.
- Facilitated training sessions for SAP users and provided ongoing assistance post-implementation.
- Supported the customisation and implementation of SAP solutions to enhance departmental efficiency.
- Engaged with clients regularly to gather comprehensive programme requirements.
- Cooperated with design teams to meet development criteria and improve user experiences.
- Performed risk assessments for SAP projects to identify challenges and propose mitigation strategies.
- Utilised agile methodologies to support ongoing software innovation and development.
- Guided on technical integration of SAP applications with client and third-party tools.
SAP CRM Consultant
Zimile Technologies
Johannesburg
07.2020 - 12.2021
- Investigated and resolved user issues to support client needs effectively.
- Delivered training for SAP users and provided ongoing support for implemented solutions.
- Customized and implemented SAP solutions, improving operational efficiency across departments.
- Maintained regular communication with clients to thoroughly understand program requirements.
- Collaborated with design teams to fulfill development requirements and enhance user experiences.
- Conducted risk assessments for SAP projects, identifying issues and developing mitigation strategies.
- Applied Agile methodologies to facilitate continual software evolution and innovation.
- Advised on technical integrations of SAP applications with client and third-party tools.
SAP ISU Support Consultant
EOH SAP Services
Johannesburg
01.2012 - 06.2020
- Preparation of Change Request documents describing enhancements/validations/system improvement approaches to the developers.
- Testing SAP system changes for device management and prepaid components. This includes performing unit testing, SIT testing and UAT.
- Requirements gathering and analysis.
- Log defect or calls to solution manager and follow up the developments with the developers.
- Prepare pre assessment sessions with Super users, provide super user training and prepare documentation and conduct the post assessment.
- Training of new consultant (team members).
- Assigning daily work to team members.
- Managing team billing hours.
SAP CRM Consultant
Accenture
Johannesburg
01.2011 - 12.2011
- Designed and implemented Employee Interaction Center to enhance communication efficiency.
- Conducted comprehensive business requirements gathering and analysis for improved system alignment.
- Authored detailed Business Process Description documents to clarify operational procedures.
- Investigated issues and proposed effective solutions for process improvements.
- Documented sign-off agreements to ensure stakeholder satisfaction.
- Coordinated and facilitated workshops to promote strategic collaboration.
- Configured SAP CRM for tailored customer management solutions.
- Developed test plans and executed unit, string, and SIT testing for quality assurance.
SAP ISU Support Consultant
Accenture
Tshwane
01.2009 - 12.2011
- Prepared functional specifications to guide development processes.
- Created test scenarios and updated HP QC tool with relevant test evidence.
- Executed test plans to ensure quality assurance standards were met.
- Generated reports based on business requests to provide insights.
- Analyzed batch results, investigating issues that caused malfunctions in batch programs.
- Collaborated with business counterparts to address new developments from error logs.
- Logged defects or calls to solution manager, monitoring progress with developers.
- Supported functional teams in device management and prepaid solutions.
SAP CRM Consultant
Accenture
Johannesburg
01.2011 - 10.2011
- Compiled investigation documents for new developments and system enhancements.
- Gathered and analyzed business requirements to inform project specifications.
- Wrote functional specifications to guide development efforts.
- Configured SAP CRM to improve user experience and accessibility.
- Executed unit, quality assurance, user acceptance, and system integration testing.
- Collaborated with stakeholders to manage engagements and ensure alignment.
- Prepared and presented status reports to project managers and team members.
- Served as key upgrade team member, analyzing current environment for effective transition.
Education
SAP Certified - Implementation Consultant - SAP Service Cloud Version 2
SAP Academy
Johannesburg, South Africa01-2026
Certification - SAP
SAP Academy
Johannesburg, South Africa01-2025
C_TCRM20_70CRM Fundam. with SAP CRM 7.0 -
SAP Academy
01-2013
National Diploma -
Central University of Technology – Free State
01-2007
CCNA 1 - 4 -
Cisco
01-2007
Matric -
Retief Hoërskool
01-2004
Skills
- SAP CRM and ISU expertise
- Business analysis
- Stakeholder management
- Team collaboration
- Business process modeling
- Verbal and written communication
- Testing methodologies
References
- Phuti Makgoka, EOH, 0825319861
- Wally van Zyl, City of Johannesburg, 0768803236
Timeline
SAP CRM Consultant
Baraka
01.2022 - Current
SAP CRM Consultant
Zimile Technologies
07.2020 - 12.2021
SAP ISU Support Consultant
EOH SAP Services
01.2012 - 06.2020
SAP CRM Consultant
Accenture
01.2011 - 10.2011
SAP CRM Consultant
Accenture
01.2011 - 12.2011
SAP ISU Support Consultant
Accenture
01.2009 - 12.2011
SAP Certified - Implementation Consultant - SAP Service Cloud Version 2
SAP Academy
Certification - SAP
SAP Academy
C_TCRM20_70CRM Fundam. with SAP CRM 7.0 -
SAP Academy
National Diploma -
Central University of Technology – Free State
CCNA 1 - 4 -
Cisco
Matric -
Retief Hoërskool