Zanele Roboji
Business Administrator
Umtata,EC
Summary
Dynamic leader with a proven track record at Delicate Beauty Spa, excelling in operations management and staff training. Enhanced operational efficiency and team productivity through strategic process improvements and effective resource allocation. Skilled in human resources management, fostering strong customer relationships to drive sales growth. Demonstrates exceptional problem-solving and interpersonal abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Administration Manager
Delicate Beauty Spa
09.2022 - Current
- Managed cross-functional teams to achieve project goals on time and within budget constraints.
- Optimized resource allocation by effectively balancing competing priorities and managing schedules across projects.
- Improved operational efficiency by streamlining business processes and implementing cost-saving measures.
- Analyzed financial data to inform budget planning, supporting informed decision-making processes for long-term success.
Office Assistant
Dollar Thrifty Car Rental
01.2019 - 12.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Store Manager
Radio Days
03.2016 - 12.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Sales Assistant
Yo-Millisime
09.2013 - 02.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Mr Price
11.2008 - 01.2009
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Beauty Therapy
SG International Acadamy
Durban, South Africa 04.2001 -
BBA - Public Administration
Walter Sisulu University
Umtata 04.2001 -
Skills
Operations Management
Sales and Marketing
Staff Training and Development
Human Resources Management
Languages
English
Beginner (A1)
Certification
Licensed [Job Title] - [Timeframe]
Timeline
Business Administration Manager
Delicate Beauty Spa
09.2022 - Current
Office Assistant
Dollar Thrifty Car Rental
01.2019 - 12.2020
Store Manager
Radio Days
03.2016 - 12.2019
Sales Assistant
Yo-Millisime
09.2013 - 02.2016
Cashier
Mr Price
11.2008 - 01.2009
Associate of Arts - Beauty Therapy
SG International Acadamy
04.2001 -
BBA - Public Administration
Walter Sisulu University
04.2001 -
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