Zanele Radebe
Centurion
Summary
Detail-oriented professional with a strong background in managing quotations and coordinating orders. Adept at providing accurate pricing information and ensuring seamless order processing. Exceptional verbal and written communication skills with passion to handle and follow through on every detail. Engaged expert and go-to person on ordering and sales processes with enthusiastic willingness to assist others proactively. Seeking to contribute my skills and experience to a dynamic team.
Overview
13
13
years of professional experience
Work History
Quotation and Order Management Specialist
Metso
Centurion
08.2016 - 12.2023
- Monitor internal and external quote requests
- Review quote document before submission
- Processed orders and entered into SAP program for tracking, maintaining, monitoring and reporting.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Maintained product price lists and confirmed customer orders for accurate unit pricing.
- Prepared and distributed Excel reports documenting open orders, sales, shipping and service activities.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
- Initiated and conducted ongoing conference calls with sales to confirm order management met or exceeded customer expectations.
- Devised and implemented new order management processes to streamline efforts of sales staff and customers.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Informed customers of shipping dates and tracking and order information.
Financial Assistant
Outotec
Centurion
03.2011 - 07.2016
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Contacted vendors to follow up on late invoices.
Education
CERTIFICATE IN SUPPLY CHAIN MANAGEMENT - SUPPLY CHAIN MANAGEMENT
University of Cape Town
Cape Town 01-2023
CERTIFICATE IN PROJECT MANAGEMENT - PROJECTS
REGENESYS BUSINESS SCHOOL
SANDTON2022
Skills
- Organizational skills
- Plan and Manage multiple priorities simultaneously
- Excellent communicating skills
- ERP Systems
- Quotation Management
- Returns Processing
- Order Coordination
- Attention to Detail
- Customer Service
- Time Management
references
References:
Mr. Trevor Manickum - Manager, Service Sales SSA
+27 76 011 8913
+27 12 649 0100
Mr. Koos De Wet - Director, Finance & Control SSA
+27 83 450 1347
+27 012 649 0100
Timeline
Quotation and Order Management Specialist
Metso
08.2016 - 12.2023
Financial Assistant
Outotec
03.2011 - 07.2016
CERTIFICATE IN SUPPLY CHAIN MANAGEMENT - SUPPLY CHAIN MANAGEMENT
University of Cape Town
CERTIFICATE IN PROJECT MANAGEMENT - PROJECTS
REGENESYS BUSINESS SCHOOL
Similar Profiles
Tarik Gokhan SanturkayaTarik Gokhan Santurkaya
Global Procurement Manager at MetsoGlobal Procurement Manager at Metso
Drayton GreenDrayton Green
Technician at MetsoTechnician at Metso
Kim Lee LemireKim Lee Lemire
Manager, TSS Consumable Products at MetsoManager, TSS Consumable Products at Metso
Kristian MyllymäkiKristian Myllymäki
Technical Support Manager at MetsoTechnical Support Manager at Metso
Nazeer IsmailNazeer Ismail
OWNER at SELFEMPLOYEDOWNER at SELFEMPLOYED