Zanele Phiri

• Business Process analyst walkthrough
• Observing a Business Analyst in gathering, and documenting business requirements
• Analyzing how data and creation of reports, to support decision-making process
• Gained insights into process improvement and optimizing strategies.
• Developing a strong understanding of business Analysis tools and Methodologies.
• Assessed business processes and identified ways to boost improvement.
• Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
• Identified opportunities for cost savings through streamlined processes while maintaining quality standards.
• Coordinated testing efforts for proposed changes to ensure smooth integration into existing systems without compromising functionality or stability.
• Conducted thorough research on industry trends and best practices, incorporating findings into process improvement initiatives.
• Collaborated with upper management to drive strategy and implement new processes.
• Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts.
• Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across the organization.
• Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
• Provided ongoing support to team members during transition periods following process updates, minimizing disruption and maintaining productivity levels.
• Actively participated in continuous improvement initiatives, fostering a culture of innovation and growth within the organization.
• Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
• Analyzed and assessed functional and organizational activities.
• Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
• Assisted in developing departmental strategies for process improvement, aligning initiatives with overall organizational goals.

• Mapping a business process map for KYC compliance, quality assurance.
• The team leader's second in command, helping to assign tasks and turn in statistics by the end of business hours.
• Ensuring strict adherence to regulatory standards, minimizing risk exposure for the bank.
• Conducting thorough customer identity verification and background checks, maintaining impeccable data integrity.
• Delivered exceptional customer service by offering proactive innovative solutions that surpassed expectations.
• Provided diligent administrative support, enhancing operational efficiency and accuracy within the department.
• Resolved customer inquiries promptly, adhering to established timelines for optimal satisfaction.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Managed accounts receivable by preparing, invoicing, and diligently following up on orders to ensure timely payments.
• Conduct meticulous daily cash reconciliations to maintain accurate financial records.
• Proficient in accounts payable tasks, including reconciling supplier statements to the general ledger, processing invoices, and executing payment allocations.
• Maintain a precise accounting ledger through consistent posting of account transactions.
• Coordinate with suppliers by placing purchase orders, tracking deliveries, and reconciling orders with delivery notes.
• Skilled in utilizing Pastel for processing goods received vouchers and streamlining inventory management.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Facilitated staff training sessions on new software, enhancing overall productivity.

Pursuing a Bachelor of Business Administration degree