Zanele Nyovane
Legal Analyst
Cape Town,WC
Summary
Dedicated and motivated individual looking to secure a position at a reputable organization to apply and expand my knowledge and skills whilst contributing significantly to the success of the company. Being the focused, driven, international, diverse self-starter that I am, I believe I will be a great asset to any organization.
Overview
10
10
years of professional experience
Work History
Legal Assistant
Morae
03.2024 - Current
- Working for a USA Providing administrative support to international lawyers (Morae is headquartered in Houston, Texas with presence across 5 continents)
- Critically analysing and reviewing documents to determine if they are relevant to a particular legal matter through the use of advanced software- Relativity.
- Reviewing and Capturing Data Breach Information
- Filing basic legal documents and correspondence.
- Review and analyze a variety of legal documents, contracts, and other legal materials, ensuring accuracy and compliance with relevant regulations and standards.
- Identify and flag any discrepancies, errors, or inconsistencies in the documents.
- Reviewing, editing, and consolidating contracts and confidential files, often for international clients.
- Reviewing and assisting with a variety of corporate and civil disputes, not limited to personal injury claims, breach of contracts etc..
Trainee Administrator
Old Mutual
07.2023 - 05.2024
- - Checking clients FICA documents
- - Assisting with administrative work following a standardised processes and providing administrative support in line with the monthly premium collections and changes to policies.
- - Diarising incomplete cases awaiting external teams assistance and following up on them ensuring that all cases are resolved.
- - Both written and telephonic communication with clients regarding their queries.
- - Performs reconciliations on MS Excel schedules received from the client.
- Remote work
Customer Service Expert
Teleperformance(Aviva)
06.2022 - 06.2023
- - I am trained and confident in taking customer queries through both calls and Emails for customers in the United Kingdom (UK). Part of my duty was to manage customer enquiries using CRM technology and providing problem solving techniques to customers.
- - I was one of the few agents on the floor with both skills so I was a team player, if there is a shortage in call taker’s I fill in the gap but I was full time on emails.
- - Perform one-stop/First point of resolution service delivery in processing customer request using Aviva’s core systems.
- - Analyze feedback and complaints for management reporting and come up with customer centric recommendations on business process gaps closure.
- - Follow up on unclosed customer queries.
- - Product Knowledge (insurance)
- - System and Process Knowledge
- - Investigate customer queries and assist with complaints.
Sales Promoter
Orisons Activations
01.2017 - 12.2019
- - Listening to what customers want and helping them find the perfect product for their needs.
- - Constantly building product knowledge and delivering this knowledge in engaging ways.
- - Setting up attractive product displays and promotional booths.
- - Delivering presentations and demonstrations to customers and other stakeholders.
- - Engaging in meaningful interactions and building good relationships with customers.
- - Distributing samples and providing feedback for improvement to the management team.
- - Following up with customers and providing guidance on product selection.
- - Meeting daily targets and submitting sales reports.
- - Networking with relevant stakeholders.
- - Searching for new business opportunities.
- Old mutual money account
Debt collection Agent
MBD Credit Solutions
01.2016 - 12.2016
- - collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
- - Developing debt collection strategies and plans.
- - Adhering to the FDCPA throughout the debt collection process.
- - Contacting debtors by telephone to enact and negotiate debt recovery.
- - Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
- - Preventing repeated payment delinquency by negotiating manageable debt payments.
- - Negotiating settlements to receive payment on a certain percentage of the debt.
- - Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.
- - Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.
- - Initiating legal and repossession proceedings if debt recovery fails.
Education
Masters - Labour law (LLM)
University of The Western Cape (UWC)
LLB -
University of The Western Cape (UWC)
12-2022
Practical Vocational Training - undefined
Gawie Le Roux Institute of Law
06.2025
Certificate - Nuts and Bolts of US Immigration Law
University of Pennsylvania
01.2024
Senior certificate - undefined
St Matthew’s High School
12.2015
Skills
Document Review
Legal research
Administration
Data Breach Capturing
Legal Writing
Litigation
Interpersonal skills
Strong work ethics
Strong organisational skills
Problem-solving skills
Positive attitude
Excellent team player
Good communications skills – fluent in isiXhosa, and English
Time management abilities
Working well under pressure
Flexibility/Adaptability
Mentoring
Strong customer service skills
MSWord and Excel user experience
Multitasking
Accomplishments
- Received numerous leadership, academic and mentorship awards in high school, my undergraduate and postgraduate studies
- - Learner Representative Council (2013-2015)
- - Student member of the SGB (School Governing Body) 2014-2015
- - Active Member of the Debate Club (Award winning) 2012-2015
- - Active Member of the Science club (Award winning) 2012-2015
- - Participant at the UNISA Moot Society Mock Trial as Bailiff 2020
- - Member of the UWC moot Society (2018-2020)
- - Oribi Women in Business Mentor 2022-2023
Timeline
Legal Assistant
Morae
03.2024 - Current
Trainee Administrator
Old Mutual
07.2023 - 05.2024
Customer Service Expert
Teleperformance(Aviva)
06.2022 - 06.2023
Sales Promoter
Orisons Activations
01.2017 - 12.2019
Debt collection Agent
MBD Credit Solutions
01.2016 - 12.2016
Practical Vocational Training - undefined
Gawie Le Roux Institute of Law
Certificate - Nuts and Bolts of US Immigration Law
University of Pennsylvania
Senior certificate - undefined
St Matthew’s High School
Masters - Labour law (LLM)
University of The Western Cape (UWC)
LLB -
University of The Western Cape (UWC)