ZANELE NHLENGETHWA
PRIVATE BANKER
EZULWINI
Summary
Knowledgeable financial professional with solid background advising clients about personal issues and objectives. Successfully improves each client's situation with careful attention to unique needs and current market trends. Experienced in servicing accounts, reviewing financial statements. Investment-savvy professional skilled at identifying and implementing successful strategies to help clients meet their financial targets. Proficient in managing debt and credit to achieve the optimal balance and growth. Dependable customer service fanatic equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Hardworking sales person focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Hardworking, focused on completing work quickly. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
13
13
years of professional experience
1
1
Language
Work History
Private Banker
FIRST NATIONAL BANK
11.2019 - Current
- Engaged clients in the process by interviewing each person, answering questions and carefully reviewing their complete financial histories.
- Profiled and analyzed investment products to create and develop customized financial strategies for clients' financial needs, including investments and loan products.
- Maintained consistent contact with clients to quickly identify changes in their financial status and recommend new products.
- Maintaining relations with high net worth clients for FNB.
- Awarded first position putting FNB Eswatini on the first place in overall sales engagement for the year 2024/2025. Recorded highest sales across private banking broader Africa.
- Elected as a Service Champion for private banking for the past two years to date.
Senior Sales Executive
HILTON GARDEN INN
11.2018 - 11.2019
- Reviewed account trends and evaluated sales strategy to mitigate issues.
- Developed sales leaders to implement and execute strategic initiatives, manage key accounts and close deals.
- Collaborated with marketing leaders to develop targeted campaigns aligned with sales objectives and brand imaging.
- Maintaining relations with key clients for the hotel, driving sales on a daily basis.
Sales Consultant
SWAZILAND BUILDING SOCIETY
11.2013 - 11.2018
- Followed up with customers to secure satisfaction, producing referrals and add-on sales opportunities.
- Supported customer engagement from pre-call and walkthrough to installation.
- Communicated regularly with manager about sales forecasts.
- Provided weekly for the team on customer service as a customer service champion.
- Made sure that teller balances are in order in all the currencies. Provided daily and monthly report for both teller and enquiries clerks.
- Contacted high net worth clients on their birthdays to encourage repeat purchase.
Sales Representative
SWAZILAND POST AND TELECOMMUNICATIONS
07.2013 - 11.2014
- Provided customers with clear understanding of charges, billing and price changes.
- Utilized market research, evaluated reports and met with consultants to assess market opportunities.
- Maintained up-to-date knowledge about products and promotions.
Education
HUMAN RESOURCES
UNIVERSITY OF SWAZILAND
MATSAPHA, MANZINI, SWAZILANDBACHELOR'S DEGREE - BACHELOR OF COMMERCE, MARKETING
UNIVERSITY OF SWAZILAND
MAPTSAPHA, MANZINI, SWAZILANDPost-Degree Certificate - Business Administration And Management
REGENT BUSINESS SCHOOL
04.2001 -
Skills
Recommend financial products
Serve client needs
Drive sales
Customer service champion
Additional Information
REFERENCES :
* Head of Private Banking ,FNB Eswatini - Ms Fortunate Ncaba
Cell : 76025669 /78080717
Manager
*Sales and Marketing manager ,Hilton Garden Inn- Langelihle Gwebu
Cell : 78029526
Former manager for former employer
*Head strategy and communications, Central Bank of Eswatini -Mandla Luphondvo.
Cell :76060482
Career mentor
*Partner ,African Alliance - Sthofeni Ginindza
Cell :76020043
Carrer mentor
Interests
Marketing, Travel, Dance, Decor and events planning
Timeline
Private Banker
FIRST NATIONAL BANK
11.2019 - Current
Senior Sales Executive
HILTON GARDEN INN
11.2018 - 11.2019
Sales Consultant
SWAZILAND BUILDING SOCIETY
11.2013 - 11.2018
Sales Representative
SWAZILAND POST AND TELECOMMUNICATIONS
07.2013 - 11.2014
Post-Degree Certificate - Business Administration And Management
REGENT BUSINESS SCHOOL
04.2001 -
BACHELOR'S DEGREE - BACHELOR OF COMMERCE, MARKETING
UNIVERSITY OF SWAZILAND
HUMAN RESOURCES
UNIVERSITY OF SWAZILAND
awards
Top performer, customer service, year 2020-2021, A grade for research done for UNISWA, BCOMM, year 2013., Customer service champion, Swaziland Building Society Asakhe branch, year 2014 to 2018., Outstanding Achievement in Customer Satisfaction, Hilton Garden Inn, 2019