Zanele Ngcobo

Throughout my career, I have developed a strong foundation in servicing broker enquiries and customer service related to any role and ensuring compliance with underwriting requirements.

My background includes experience in both commercial and agricultural insurance, where I’ve managed policy adjustments, including premium modifications based on asset values, and worked closely with brokers to recommend the most suitable coverage for clients.

I am particularly adept at managing client expectations and providing timely follow-up for cancellations, aiming to retain business wherever possible. My ability to communicate clearly and efficiently, both verbally and in writing, has enabled me to collaborate effectively with both internal teams and external stakeholders, ensuring that clients' needs are met with the correct products and coverage.

In addition to my technical experience, I am committed to continuous improvement, and I am always eager to contribute to enhancing processes and implementing solutions that drive operational efficiency. My experience in stepping up and assisting with workload which has helped me develop a strong sense of situational adaptability and teamwork.

• Service Excellence Program
• End User Computing
• Business Etiquette & Professionalism
• Time Management
• Business Communication
• Basic Domestic & Commercial Insurance

• ID Number: 8208080622088
• Citizenship: South African
• Criminal Offences: None
• Date of Birth: 08/08/82
• Gender: Female
• Driving License: Code 10
• Marital Status: Unmarried

Best Regional Portfolio Consultant (2015)

Exceeded new business target and retentions