Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZANELE MTSHALI

Mbombela

Summary

Highly organised and detail-oriented Administrative and Secretarial Professional with 11 years of experience supporting executives, departments, and cross-functional teams in both public and private sector environments. Proven track record of streamlining office operations, managing complex schedules, and delivering high-quality administrative support that enhances organisational efficiency. Skilled in document management, meeting coordination, stakeholder liaison, and confidential information handling. Adept at adapting to diverse organisational cultures, implementing process improvements, and ensuring compliance with policies and procedures. Recognised for exceptional communication skills, discretion, and the ability to anticipate needs in fast-paced, deadline-driven settings. Coordinated over 60 high-level meetings annually, ensuring 100% on-time delivery of agendas and minutes.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

University of Mpumalanga
Mbombela, South Africa
04.2019 - Current
  • Administrative & Functional Support: Maintain school records and files, including student and staff meeting attendance registers, school minutes, and academic reports. Assist in preparing schedules, reports, and correspondence for faculty and staff. Processing and Coordination of documents.
  • Communication: Serve as the primary point of contact for students, staff & parents, Liaison with internal & external stakeholders, handling inquiries and providing information regarding school policies, programs, and activities.
  • Event Coordination: Assist in organizing school events, such as world food day, school meetings, and conferences. Creating and coordinating workflows and service flow. Compilation of relevant reports. Collaborate with staff to create schedules and assign resources for special events.
  • Financial Assistance: Help with goods/research consumables purchases, tracking and financial reporting, including processing invoices and maintaining financial records.

Secretary/ Administrative Clerk

DARDLEA
Mbombela, South Africa
04.2014 - 03.2019

· Provide administrative support services to the Directorate

· Provide secretarial support services to the Director

· Maintain the director’s diary and set up meetings

· Liaise with agencies in organising travel and accommodation for the Directorate

· Attend to phone calls and enquiries

· Receive clients and arrange appointments

Managed email correspondence, ensuring prompt and efficient communication.

Type Memos and letters for the Director

Recorded detailed meeting minutes, facilitating accurate documentation and follow-up.

· Maintain electronic and hard copy files

· Prepare refreshments for the office of the Director

· Assist in managing the director’s budget

· Prepare and submit claims for director

Education

Bachelor of Arts - Bachelor of Arts: Disaster and Safety Management

Lyceum College
Pretoria, GP
01-2026

Higher Certificates N4, N5 & N6 - Business Management

Ehlanzeni TVET College
Mbombela South Africa
01-2016

NQF L4 Certificate - Office Administration

Ehlanzeni TVET College
Mbombela South Africa
01-2013

Diploma in Computer Secretarial - Secretarial

A.T Computer School
Mbombela, South Africa
01-2013

Skills

  • Administrative support
  • Record management
  • Microsoft Office
  • Event coordination
  • Financial reporting
  • Customer service
  • Time management
  • Data-driven approach to decision-making
  • Pressure management
  • Communication skills
  • Interpersonal and cross-cultural communication
  • Multilingual and multicultural
  • Administrative skills

Timeline

Administrative Assistant

University of Mpumalanga
04.2019 - Current

Secretary/ Administrative Clerk

DARDLEA
04.2014 - 03.2019

Bachelor of Arts - Bachelor of Arts: Disaster and Safety Management

Lyceum College

Higher Certificates N4, N5 & N6 - Business Management

Ehlanzeni TVET College

NQF L4 Certificate - Office Administration

Ehlanzeni TVET College

Diploma in Computer Secretarial - Secretarial

A.T Computer School
ZANELE MTSHALI