Zanele Mlotshwa
Pretoria
Summary
- SENIOR SALES EXECUTIVE, BUSINESS DEVELOPMENT MANAGER, KEY ACCOUNT MANAGEMENT AND SALES PROFESSIONAL [Targeted roles: Senior Sales Executive, Account Manager, Relationship Manager, Channel Partner Account Manager & Customer Success Manager.] OFFERING
- Sales and Marketing professional with 7 + years' experience in Automotive, Pharmaceutical and Events industries
- Thrives in pressure situations and high intensity environments
- Strong focus on cultivating and maintaining long-standing relationships, leadership through mentoring and maintaining a relentless work ethic.
Overview
13
13
years of professional experience
Work History
ACCOUNT MANAGER
Coca-Cola South Africa
08.2024 - Current
- FOCUS to develop, implement and maintain effective account plans thereby managing the profitable sales of CCBSA products, and the development and maintenance of new business relationships and opportunities so that customer excellence, brand loyalty and profitable volume growth are achieved
- Build and maintain strong, long-lasting relationships with key clients (retailers, distributors, etc.)
- Act as the main point of contact for clients, ensuring excellent communication and responsiveness
- Understand client needs and expectations to deliver tailored solutions and services
- Regularly meet with clients to discuss performance, concerns, and opportunities for improvement
- Drive the growth of sales by identifying new opportunities within existing accounts or potential new clients
- Develop and implement strategies to maximize the sales potential of each account
- Conduct market analysis and research to identify new opportunities and trends in the beverage industry
- Meet sales targets and KPIs set by the company
- Create and execute account plans to ensure consistent revenue growth
- Collaborate with cross-functional teams (marketing, logistics, supply chain) to ensure client needs are met
- Plan promotional campaigns, product launches, and other marketing activities tailored to client needs
- Forecast sales and ensure that all client-related processes are running efficiently
- Promote and educate clients about Coca-Cola's portfolio of products, new launches, and innovations
- Ensure clients have up-to-date product information and assist with inventory management when needed
- Help clients in optimizing product assortment based on market demand and trends
- Address any issues that clients may face, ranging from product quality concerns to delivery delays
- Act quickly and efficiently to resolve any customer complaints or service disruptions
- Monitor market trends, competitor activity, and consumer behavior to keep the company informed of changes
- Advise clients on best practices, competitive products, and new trends that could benefit their business
- Stay updated on industry regulations, changes in customer preferences, and market dynamics
- Track account performance through regular reporting on sales, marketing activities, and inventory management
- Prepare reports for internal stakeholders that reflect the health of the business, growth opportunities, and areas of improvement
- Ensure that key performance metrics (KPIs) are met and report any deviations from targets
- Work closely with the marketing team to develop effective marketing strategies and promotional materials
- Coordinate with the logistics and supply chain teams to ensure timely and accurate delivery of products
- Collaborate with finance teams to ensure proper invoicing, payments, and other financial matters related to account.
SENIOR SALES EXECUTIVE
KIA South Africa (Pty) Ltd.
06.2018 - 07.2024
- Company Overview: Motus Holdings Group
- FILL A POSITION focused on actively optimizing new sales opportunities to ensure sales growth and profitability within the dealership while ensuring customer satisfaction, sales targets and objectives are met
- Process all leads of prospective customers and follow-up on possible sales
- Professionally handle customer queries and objections while selling vehicle features and benefits
- Digitally marketing and promoting of the dealership vehicle specials regularly
- Maximizing dealer performance of new vehicle business within the region
- Managing the effective resolution of customer complaints and problems in accurate manner
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Provide advice and support to customers and their requirements to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation, and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalize sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Prospecting on new customers while maintaining existing customer relationships
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Motus Holdings Group
SALES REPRESENTATIVE
Biologica Pharmaceuticals (Pty) Ltd.
01.2018 - 05.2018
- RESPONSIBLE for building and maintaining strong business relationships with internal and external cross-functional departments including Marketing, Field Teams, and Logistics and to ensure seamless service to customers
- Implementation of division sales and marketing strategies
- Establish environment and foundation for future sales growth
- Effective management of resources, e.g
- Money, stock, time, systems, sales tools, etc
- Sales forecasting, close co-operation, and communication with the supply chain
- Achieve and exceed key sales objectives as discussed and agreed with line manager
- Establish strong business relationships with all key customer groups to maximize sales growth
- Manage stock levels at wholesalers to an optimum level
- Develop and maintain excellent relationships with Key Customers
- Efficient & constructive customer problem solving
- Analysis & reporting of sales performance
- Evaluate market trends and gather competitive information; identify trends that affect current and future growth of regional sales and profitability
- Disseminate information to regional sales representatives, marketing, and sales operations
- Methods for improving customer services are proposed, developed, and continuously updated
- Adhere to budget and expense guidelines by specific Key Account
- Ensure that customer adhere to trade terms, negotiated agreements and formulary listings
- Provide critical feedback towards the commercial strategy and tactics
- Feedback to include successes, barriers, market opportunities, issues and highlight key stakeholders
- Cross-functional work across all departments to maximize and ensure the hospitals and patients access to products
- Operational requirements and customer needs are assessed against marketing / business plan
- All queries are followed up and resolved in shortest possible time within policy framework
- Responsibility taken for credit returns, expired stock and damages at wholesalers managed within Aspen's standard terms and conditions
- Ensure optimal stock levels at key accounts and seek to maximize the ROI
- Review and utilize Qkliview and other source models for stock levels and movement and generate projected orders
- Place order and follow through to delivery of stock
- Keep supply chain team informed of new listings and impact on stock holdings, including any increase or decrease in sales expected
- Liaise with the Communications center to address out-of-stock and constrained supply or controlled supply items
- Manage product recalls within the company SOP
MARKETING ASSISTANT
Idube Events (Pty) Ltd.
01.2012 - 12.2016
- PROVIDNG support and set up as needed for events but not limited to coordinating and updating event calendar, working closely with management team on marketing and events planning on the day logistics, such as venue bookings, invitations, posters, setup, signage, quotes, POs and payments, photographs, catering arrangements, running errands related to the event
- Utilize sales skills to identify and pursue new business opportunities
- Conduct market research to understand trends, competitors, and customer preferences
- Assist in developing and implementing marketing and sales strategies
- Create and update marketing materials, such as brochures, presentations, and promotional materials
- Support the organization of events, trade shows, and promotional activities
- Monitor and analyze the performance of marketing and sales campaigns
- Collaborate with cross-functional teams to ensure consistency in messaging and branding
- Provide administrative support to the marketing and sales teams as needed
- Assisting directors (e.g
- Scheduling and coordinating meetings and presentations, interviews, events, and other similar activities
- Perform other duties as assigned by management to support the overall functioning of the office
- Provide quotations and manage the sales pricing tool
- Manage and provide support of non-allocated sales accounts
- On-board new clients/entities and create accounts
- Manage the sales life-cycle process through internal departmental interaction
Education
MASTER OF MANAGEMENT SCIENCES - ENTERPRENUERSHIP
Tshwane University of Technology
Pretoria01.2023
BACCALAUREATE TECHNOLOGIAE - MARKETING
Tshwane University of Technology
Pretoria01.2017
DIPLOMA IN MARKETING -
Tshwane University of Technology
Pretoria01.2016
MATRIC -
Mzinoni Secondary School
Bethal01.2011
Skills
- Sales Management
- Sales
- Business Development
- Account Management
- Key Account Management
- Relationship Management
- Trust and Integrity
- Account Analysis
- Account Sales Reporting
- Market Intelligence
- Customer Experience
- Generating Fresh Ideas
- Problem Solving
- Negotiation
- Organization
- Time Management
- Stakeholder Management
- Communication - Verbal
- Communication - Written
- Office Software
- MS Word
- Excel
- PowerPoint
- Outlook
- Other Software
- Frontline
- Internet
- Typing
- Ability to Work Under Pressure
- Self-Motivated
- Results Driven
- Determination
- Drive to Succeed
- Team Player
- Contributor
- Attention to Detail
- Territory sales experience
- Performance evaluations
- Goals and performance
- International markets
- Revenue growth
- CRM systems
- Strategic account planning
- Cold calling skills
- Client development
- Goal setting
- Relationship building
- Managing advertising packages
- Weekly payroll
- Marketing
Languages
IsiZulu
English
Personal Information
- ID Number: 930619 5391 083
- Nationality: RSA
- Driving License: Yes
Timeline
ACCOUNT MANAGER
Coca-Cola South Africa
08.2024 - Current
SENIOR SALES EXECUTIVE
KIA South Africa (Pty) Ltd.
06.2018 - 07.2024
SALES REPRESENTATIVE
Biologica Pharmaceuticals (Pty) Ltd.
01.2018 - 05.2018
MARKETING ASSISTANT
Idube Events (Pty) Ltd.
01.2012 - 12.2016
MASTER OF MANAGEMENT SCIENCES - ENTERPRENUERSHIP
Tshwane University of Technology
BACCALAUREATE TECHNOLOGIAE - MARKETING
Tshwane University of Technology
DIPLOMA IN MARKETING -
Tshwane University of Technology
MATRIC -
Mzinoni Secondary School
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