Zanele Mbatha

Urban Circle-Student Lifestyle | June 2024 – Present

Student Welfare:

Oversaw welfare, safety, and well-being of students in accommodation facility, fostering caring and supportive atmosphere.

• Provide psychosocial and emotional support to students who are struggling with mental illnesses.

• Directed students to appropriate counselling services.

• Assist students in building self-esteem and developing decision-making, problem-solving, and positive human relations skills.

• Monitor stress levels, sleeping habits, homesickness, and other concerns, spending informal time with students.

• Reduce room conflict by encouraging the co-existence of all races and cultures through understanding and living together.

• Maintain comprehensive records and reports.

• Liaise with parents if required.

• Ensure adherence to house rules, report and facilitate any breaches.

• Student liaison for all queries.

• Managing after hour emergencies at buildings from time to time when required.

• All liaison and coordination with House Committees.

•

Facilities Assistance:

• Daily building walks and checks.

• Weekly formal recorded building inspections.

· Conduct monthly room inspections to ensure that all students are living in a hygienic environment.

· Maintenance Coordination: Overseeing repairs, service providers, and building maintenance to ensure standards are met.

•

Leasing Assistance:

• Facilitating room changes.

• Walk-in leasing enquiries, viewing and concluding leases.

• Performing move-in and exit inspections.

• Submitting necessary paperwork to leasing administrators.

· Assisting with arrears collections, like.

· Assist PA with handling lease agreements, renewals, and tenant records.

· Serving as the main contact for tenant queries, complaints, and requests.

· Assist PA with Financial Support rent collection, issuing invoices, managing arrears, and preparing financial reports.

• Facilitated programmes focused on youth empowerment, GBV prevention, and community support
• Delivered training sessions on consent, safety, boundaries, and life skills
• Engaged participants using interactive group methods to foster active involvement and learning
• Collected attendance records and documented progress to ensure accurate tracking of participant engagement
• Collaborated with community stakeholders and outreach teams to strengthen partnerships and enhance program reach

• Delivered daily care and emotional support, fostering a nurturing environment for vulnerable children
• Oversaw wellbeing, hygiene, routines, and emotional needs, ensuring holistic support for children
• Facilitated play, educational activities, and structured routines
• Supported social workers in conducting comprehensive behavioural assessments, enhancing understanding of individual needs
• Maintained reports and communicated observations to supervisors

• Managed office operations, communication, and filing systems to ensure smooth daily functions
• Supported program and administrative teams by organizing and maintaining documentation
• Scheduled meetings, coordinated events, and organised logistics
• Captured data, prepared reports, and maintained office records
• Handled petty cash and managed inventory to maintain accurate financial records