Zanele Mashete
Executive Assistant
Mogale City
Summary
Driven and resourceful administrative professional with 7+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
25
25
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service
01.1997 - 01.2003
- Banking : Capturing Account Payments : Managing the store : Merchandising the Store : Month End Reports escalate to the Area Manager
- REASON FOR LEAVING
- Looking to expand my experience, : Data Capturing : Attend to unpaid premiums and retention of business based on reports / cancellations of policies : Ensure that own work is with in defined TAT timelines by complying with visual management stats : Provide a first line inbound support service (phone/email/BPM) to Brokers and ensure that all queries (Underwriting/Quotes/New Business/Renewals / Claims) are resolved within predefined parameters by liaising with appropriate internal stake holder’s if/when required.
Store Manager
Truworths Balfour Park
Johannesburg
01.2003 - 08.2010
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Prepared annual budgets with controls to prevent overages.
Negotiator/Team Leader
Oldmutual Insure / Mutual & Federal
Johannesburg
10.2010 - 01.2018
- Reviewing of large loss claims from brokers and other claims above brokers mandate
- Appointment of SIU
- Leasing with Ombudsman/Complaints team on rejected claims
- Authorization of rejections and drawing up rejection letter
- Processing payments
- Boudreaux payments (Split into Commercial and personal and motor-non motor)
- Reports:
- Registered claims (checking if the estimates are correct in terms of loss, date of loss within mandate, late notification and find out why, identify number of claims per month)
- Catastrophe Reports (checking that the claims registered falls within CAT period)
- Estimates Reports (checking that the payment and estimate movements correspond)
- Stolen and Written off vehicles (is the vehicle at M&F salvage contractor, how long salvage is outstanding and how far broker is in recovering monies due to M&F)
- Salvage and recoveries Report
- Monthly Procurement Report( checking claims spent on all claims paid out and checking supplier usage) Manage time and workloads to ensure the deadlines and targets are met
- Build positive customer relations and solve or escalate Customer queries and complains
- Gather feedback on customer satisfaction and report to the relevant party
- Convert clients from post to email
- Deal with all customers in a professional manner in strict accordance with Surewise, Iwyze, FNB Insurance Direct, Nedbank and Direct Axis values and standards
- Demonstrate an excellent knowledge of the Surewise & Iwyze products
- Provide customer services in line with quality and performance standards
- Build positive customer relations and solve or escalate customer queries and complaints
- Ensure achievement of own performance objectives
- Make amendments to client’s policies (Vehicle details, Addresses, Personal Details)
- QA Policy Schedules
- Fast mail documents to clients if required.
Personal Assistant
Department of Communications
Pretoria
05.2018 - 06.2019
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Organized and attended meetings and compiled related documents and reports.
- Arranged domestic and international travel plans and itineraries.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Attended meetings, took notes and tracked action items.
- Used discretion when handling confidential information.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Sourced and ordered office equipment and supplies.
- Managing Minister's diary
Personal Assistant
Department of Environmental Affairs
Pretoria
07.2019 - 06.2020
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Organized and attended meetings and compiled related documents and reports.
- Used discretion when handling confidential information.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Sourced and ordered office equipment and supplies.
Executive Assistant
African National Congress
Johannesburg
05.2020 - Current
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Developed and maintained automated alert systems for important deadlines.
- Organized and coordinated conferences and monthly meetings.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Updated spreadsheets and databases to track, analyze and report on performance and call centre data.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Answered high volume of phone calls and email inquiries.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
Education
High School Diploma -
Kagiso Senior Secondary School
Mogale City 01.1992 - 12.1996
Business Administration Diploma - Business
Pinnacle Business College
Bramfontein 01.1996 - 07.1997
Short Term Insurance (NQF Level 4) - Insurance
INSETA
Randburg 01.1993 - 01.1996
FAIS Credits - Insurance
Workers Academy of Insurance
Randburg 01.2010 - 07.2010
Skills
Communication Skillsundefined
References
Referrals will be given upon request
Timeline
Executive Assistant
African National Congress
05.2020 - Current
Personal Assistant
Department of Environmental Affairs
07.2019 - 06.2020
Personal Assistant
Department of Communications
05.2018 - 06.2019
Negotiator/Team Leader
Oldmutual Insure / Mutual & Federal
10.2010 - 01.2018
FAIS Credits - Insurance
Workers Academy of Insurance
01.2010 - 07.2010
Store Manager
Truworths Balfour Park
01.2003 - 08.2010
Customer Service
01.1997 - 01.2003
Business Administration Diploma - Business
Pinnacle Business College
01.1996 - 07.1997
Short Term Insurance (NQF Level 4) - Insurance
INSETA
01.1993 - 01.1996
High School Diploma -
Kagiso Senior Secondary School
01.1992 - 12.1996
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