Zanele Mashaba
Branch Manager
Emalahleni,Mpumalanga
Summary
Poised and professional Branch Manager skilled at informing clients about banking products and services while recommending best options to meet needs. Self-motivated with knowledge in sales and branch management, loan management and general bank operations. Excellent interpersonal skills.
Innovative Branch Manager successfully building customer relationships in the Banking industry. Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. In-depth knowledge of credit offerings and financial services.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Branch Manager
Capitec Bank
Emalahleni , Mpumalanga
08.2008 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Cash Desk Assistant
Identity
Emalahleni , Mpumalanga
06.2006 - 07.2008
- Helped customers complete purchases, locate items and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set up new sales displays each week.
Education
Matric Certificate -
Pine Ridge Combined School
Emalahleni 01.2001 - 12.2001
Certificate - Generic Management
Cornerstone
Online 08.2021 - Current
Certificate In Accounting Skills - Accounting
Tshwane University of Technology
Emalahleni 02.2003 - 11.2003
Skills
Customer service awareness
undefinedCertification
[] Bankseta certificate NQF level 4 - [1 year]
Timeline
Certificate - Generic Management
Cornerstone
08.2021 - Current
Branch Manager
Capitec Bank
08.2008 - Current
Cash Desk Assistant
Identity
06.2006 - 07.2008
Certificate In Accounting Skills - Accounting
Tshwane University of Technology
02.2003 - 11.2003
Matric Certificate -
Pine Ridge Combined School
01.2001 - 12.2001
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