Zanele Mafalala
Johannesburg
Summary
Experienced financial professional with strong expertise in managing credit and collections. Skilled in risk assessment, account reconciliation, and resolving discrepancies. Valued for collaborative teamwork, adaptability, and delivering consistent results. Reliable and adept at navigating changing needs with focus on improving cash flow and minimizing bad debt.
Overview
20
20
years of professional experience
Work History
Shared Services: Credit Controller | Order to Cash
MultiChoice Group
09.2021 - Current
- Collected outstanding amounts from customers, contributing to improved cash flow.
- Generated, uploaded, and rendered client financial documents (e.g., invoices, statements), efficiently resolving related queries.
- Maintained debtors' days within company standards through proactive management and follow-up.
- Implemented risk management strategies to ensure a healthy debtors' and creditors' book.
- Performed regular balancing and reconciliation of sub-ledgers and general ledgers to ensure accuracy.
- Reviewed and processed credit and debit notes in a timely and accurate manner.
- Actively participated in the month-end closing process, consistently meeting tight deadlines.
- Processed various financial journals and payments accurately and efficiently.
- Generated payments vs. service reports and reconciliations for customers, effectively managing unallocated funds and their distribution across accounts.
- Executed the debtors' management process, encompassing credit control and collections.
- Collaborated and communicated effectively with internal departments and external stakeholders to resolve issues and build relationships.
- Maintained the integrity and accuracy of customer data within relevant systems.
- Drafted and proposed collection and reconnection campaigns for external debt collectors, aiming to increase recovery rates.
- Prepared weekly and monthly performance dashboards and reports for EXCO, providing key insights into financial performance.
- 12 years 10 months
Billing and Collections Consultant
MultiChoice Group
07.2012 - 08.2021
- Handled all incoming telephone queries from employees, private & commercial customers
- Liaised with and provided service to employees, private & commercial customers
- Activated, reconnected & disconnected accounts
- Actioned unallocated payments
- Resolved proof of payments
- Actioned daily arrears management
- Analyze & resolved account queries
- Monitored payment arrangements
- Wrote off or recovered bad debts
- Analyze & actioned Credit Balances
- Retrieved & sent invoices, statements & letters
- Actioned daily journals
- Ensured proper documentation was received for refunds/credits
- Maintained integrity of customer data
- Conducted credit and affordability checks on DPP applications
- 9 years 2 months
Account Executive
MTN South Africa
12.2010 - 06.2012
- Performed full account reconciliations, ensuring accuracy and resolving discrepancies.
- Processed credit notes, debit notes, and journals in a timely and accurate manner.
- Managed collections on overdue accounts for corporate clients, minimizing financial losses.
- Prepared and sent monthly billing account schedules to clients.
- Delivered billing statements to clients via couriers.
- Processed manual statements and manual tax invoices.
- Resolved client queries related to accounts and billing.
- 1 year 7 months
Collections Administrator
Virgin Mobile SA
04.2010 - 12.2010
- Addressing all collections related documentation
- Attending to collections POPs and Legal Correspondence
- Amendments of account as per clients requests
- Maintenance of all Finance related documents
- Processing of refund and debit / credit memos
- Updating clients credit profiles
- Addressing queries from the credit bureaus with regarding to the clients profiles
- Account reconciliations on Excel
- 9 months
Credit Controller
Virgin Mobile SA
07.2008 - 03.2010
- Collections on arrears account
- Inbound and Outbound call centre collections
- Account reconciliations
- Action on daily diary reports
- Payment arrangements on current and arrears accounts
- Resolving queries on accounts
- Allocating missing payments
- Handovers to attorneys
- Processing of refunds and credit/ debit memos
- Working on Singl.eView, Clarify and Oracle ERP
- Handling collections escalation from the Credit Manager
- 1 year 9 months
Credit Vetting Consultant
Virgin Mobile SA
11.2006 - 06.2008
- Approving and declining of contracts
- Processing applications for individuals, Corporate and Foreigners
- Billing Queries
- Account Queries
- Verifications of banking details
- Confirmation of employment
- Tracing on fraudulent applications/ documents
- 1 year 8 months
Customer Services Consultant
Virgin Mobile SA
05.2006 - 10.2006
- Billing Queries
- Technical Support Queries
- Activation/ Telesales Queries
- Retail Queries
- Inbound call centre
- Assisting client with their queries related to all the above.
- 6 months
Credit Vetting Consultant
Vodacom
04.2005 - 03.2006
- Capturing of new contract applications
- Resolving queries from dealer (Vodashops) and clients with regards to the application statues
- Dealing with activations, referrals and contract transfers queries
- Performing credit checks on clients
- Assessing and analysing credit applications
- 1 year
Education
Compliance Management - Compliance
University of Pretoria
Pretoria, South Africa12-2025
Bachelor of Laws (LLB) - Law
University of South Africa/Universiteit Van Suid-Afrika
Pretoria07.2024
No Degree - Paralegal, Legal Assistant/Paralegal
SA Law School
Johannesburg, South Africa01.2017
High School Diploma -
Athlone Girls High School
Johannesburg, South Africa12-2002
Skills
- Professional Communication
- Financial Management
- Financial Statements
- Account reconciliation proficiency
- Deadline oriented approach
- Active listening
- Risk evaluations
- Strong negotiation
- Advanced Excel
- Billing inquiries
- Document management
- Credit control procedures
- ERP system experience
- Assertiveness in collections
- Payment plan creation
- Credit policy implementation
- Professional telephone manner
- Customer relations
- Documentation review
- Creditworthiness determination
- Financial acumen
- Teamwork and collaboration
Languages
Zulu (Full Professional)
Tswana (Full Professional)
Sotho, Southern (Full Professional)
English (Full Professional)
Timeline
Shared Services: Credit Controller | Order to Cash
MultiChoice Group
09.2021 - Current
Billing and Collections Consultant
MultiChoice Group
07.2012 - 08.2021
Account Executive
MTN South Africa
12.2010 - 06.2012
Collections Administrator
Virgin Mobile SA
04.2010 - 12.2010
Credit Controller
Virgin Mobile SA
07.2008 - 03.2010
Credit Vetting Consultant
Virgin Mobile SA
11.2006 - 06.2008
Customer Services Consultant
Virgin Mobile SA
05.2006 - 10.2006
Credit Vetting Consultant
Vodacom
04.2005 - 03.2006
Compliance Management - Compliance
University of Pretoria
Bachelor of Laws (LLB) - Law
University of South Africa/Universiteit Van Suid-Afrika
No Degree - Paralegal, Legal Assistant/Paralegal
SA Law School
High School Diploma -
Athlone Girls High School
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