Zanele Mabilwana
Delft, Cape Town
Summary
Dedicated Customer Service and Collections Professional with over 5 years of experience in financial services, customer support, and account management. Skilled in resolving customer queries, negotiating payment arrangements, managing accounts, and delivering excellent customer experiences. Proven ability to build strong client relationships, handle complex account issues, and support customers with professionalism and empathy. Adaptable, multilingual, and experienced working with both local and international customers.
Overview
16
16
years of professional experience
Work History
Senior Collections Agent
FASTA Pty Ltd
12.2025 - Current
- Manage overdue accounts and secure repayments.
- Negotiate payment arrangements.
- Resolve account-related queries.
Collections Administrator
Prodigy Finance
07.2022 - 08.2025
- Managed monthly instalment collections for international students.
- Negotiated repayment plans and settlements.
- Assisted customers with account management and payment solutions.
- Processed and monitored payments across multiple currencies.
- Collaborated with team members to achieve target results.
Senior Collections Associate
WNS Global Services
12.2018 - 08.2020
- Managed collections activities.
- Resolved billing discrepancies.
- Handled inbound and outbound customer calls.
- Negotiated settlements and payment arrangements.
Retail Sales Associate
Edgars
Century City
02.2014 - 11.2018
- Delivered exceptional customer service by assisting customers with product selection and purchases.
- Built strong customer relationships through personalized service and product recommendations.
- Achieved individual and team sales targets in a fast-paced retail environment.
- Handled customer enquiries, returns, and complaints professionally.
- Maintained product displays and ensured the store was clean, organized, and visually appealing.
- Assisted with stock receiving, inventory management, and replenishment.
- Demonstrated strong product knowledge to support customer needs and increase sales.
Customer Service Specialist
Woolworths
Century City
12.2010 - 09.2013
- Provided professional bra fitting consultations to customers, ensuring accurate sizing and comfort.
- Delivered exceptional customer service in a fast-paced retail environment.
- Assisted customers in selecting products that met their individual needs and preferences.
- Built strong customer relationships through personalized service and product knowledge.
- Achieved sales targets through effective product recommendations and upselling.
- Managed stock replenishment and maintained visually appealing merchandise displays.
- Handled customer queries, exchanges, and complaints professionally and efficiently.
- Maintained a high standard of store presentation and adherence to company policies.
Education
Matric - Commerce
Sithembele Matiso High School
01.2008
Skills
- Customer Service
- Account Management
- Debt Collections
- Payment Negotiations
- CRM Systems
- Microsoft Office
- Zendesk
- Freshdesk
- Excel
- Call centre experience
- Retail experience
- Payment management
Languages
English
isiXhosa
Setswana
isiZulu
Websites, Portfolios and Profiles
linkedin.com/in/zanele-mabilwana-422160242
Timeline
Senior Collections Agent
FASTA Pty Ltd
12.2025 - Current
Collections Administrator
Prodigy Finance
07.2022 - 08.2025
Senior Collections Associate
WNS Global Services
12.2018 - 08.2020
Retail Sales Associate
Edgars
02.2014 - 11.2018
Customer Service Specialist
Woolworths
12.2010 - 09.2013
Matric - Commerce
Sithembele Matiso High School