Zanele Dhlamini

Task and Responsibilities:

• Communicate effectively with customers via phone and email.
• Resolve customer issues in a timely and efficient manner.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Stay up-to-date with product and service knowledge to better assist customers.
• Adhere to company policies and procedures while working remotely.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Managed over 50 customer calls per day.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Performed in training programs to enhance product knowledge and customer service skills.

Task and Responsibilities:

• Create SIP accounts for customers on Albatross and Porta
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Assign or allocate geographic numbers to customers on their SIP account on Albatross
• Assist with routing their geographic numbers against a SIP account on Albatross
• Increased Reserve numbers in a pool for Service Providers
• Moving of numbers from a network they no longer want to use
• Assist with migrations by getting approvals from Service Providers
• Assist with porting out numbers for customers moving away from our network
• Push messages and accept or reject port out requests on EMS
• Assist customers with information of when they ported to our network

Tasks and Responsibilities:

• Processing of orders according to SAP procedures, via phone ad email.
• Checking data accuracy in orders and invoices.
• Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
• Managed over 50 customer calls per day.
• Stay up-to-date with new products and features.
• Liaise with Logistics department to ensure time deliveries.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
• Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
• Contributed to team objectives in fast-paced environment.
• Informed customers of promotions to increase sales productivity and volume.
• Develop monthly sales reports

Tasks and Responsibilities:

• Facilitated effective communication between executives and their direct reports through timely correspondence management.
• Managing calendars, meetings and travel arrangements for executives.
• Prepared virtual meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
• Used discretion when handling confidential information.
• Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
• Answered high volume of phone calls and email inquiries.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened personal and business calls and directed to appropriate party.
• Reviewed employee concerns and new opportunities to drive business strategies.

Tasks and Responsibilities:

• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Manage social media profiles and accounts, updating websites.
• Booking travel and accomodations.
• Conferred with customers by telephone, chat or email to provide information.
• Maintained a well-organized database system for improved information accessibility in daily operations.
• Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
• Conducting research.
• Streamlined administrative processes for increased productivity through effective email management and calendar coordination.

Task and Responsibilities

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Data entry: inputting data from various sources into data bases.
• Data Verification: checking for accuracy and reporting any inconsistencies.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Adhering to organizational data management protocols.
• Ensuring strict adherence to data privacy policies.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Strengthened vendor relationships through regular communication and timely coordination of services.
• Assisted with onboarding new clients and securing paperwork completion.
• Handled assignments independently with good judgement and critical thinking skills.
• Corrected data entry errors to prevent duplication or data degradation.