Zanele Bridgette Mphuthi
Customer service representative
Summary
I am a highly driven customer service representative seeking a full-time position in a company where I can lend my knowledge of customer support to help your organization improve profitability.
Overview
5
5
years of professional experience
Work History
Customer service representative
Dash BPO
07.2022 - Current
- Answering incoming calls to assist customers with golf related enquiries and reservations.
- Sending emails internally amonst other agents for further assistance if required.
Back office agent
Merchants
12.2021 - 10.2022
- Assisting with customer escalations.
- Calling customers to provide feedback and resolutions regarding escalated queries.
- Dispatching queries to other relevant departments for further assistance.
Customer care agent
Merchants
10.2020 - 11.2021
- Answering incoming calls to assist customers with with network and mobile contract related queries.
- Escalating complex queries to the back office for further assistance.
- Transfering incoming calls to relevant departments.
- Sending emails with necessary documents as per customers' requests.
Education
Matric certificate - 12
Anchor comprehensive School
Skills
Telephone etiquette
Customer support
Computer skills
Negotiation skills
Microsoft Word
Microsoft Outlook
References
- Keith Ramaotswa, Dash BPO, Operations supervisor, Keith.ramaotswa85@gmail.com, 073 391 6904
- Algar Afrika, Merchants, Back office Team leader, 0710268162
- Princess Nightingale, Merchants, Customer care Team leader, 0610384421
Timeline
Customer service representative
Dash BPO
07.2022 - Current
Back office agent
Merchants
12.2021 - 10.2022
Customer care agent
Merchants
10.2020 - 11.2021
Matric certificate - 12
Anchor comprehensive School