Zanele Bilankulu
Information Manager
Johannesburg
Summary
Dynamic professional with a proven track record at the Office of the Chief Justice, adept in document management and fostering team collaboration. Excelled in streamlining operations, enhancing information accessibility, and maintaining meticulous records. Known for exceptional organizational skills and a commitment to efficiency, significantly improving registry and library systems. Moreover, a resourceful Librarian with meaningful experience in cataloging and organizing library collections. Tactfully provides patrons with insightful direction to maximize customer service utility. Knowledgeable operator of library resources and passionate problem solver. Extensive experience in library operations, collection analysis, policy development, access and intellectual freedom.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Registry Clerk
Office of the Chief Justice
Johannesburg
12.2018 - Current
- Enhanced collaboration between various departments through effective communication channels that facilitated smooth information exchange.
- Assisted in developing electronic registry system to increase efficiency and reduce errors.
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
- Collaborated with team members to achieve shared goals and optimize overall performance.
- Performed regular audits of registry data, identifying inconsistencies and rectifying errors.
- Maintained high level of organization with efficient filing and record-keeping systems.
- Maintained up-to-date knowledge on relevant industry regulations, ensuring continued compliance in all operations performed as Registry Clerk.
- Ensured compliance with legal requirements, adhering to strict confidentiality and privacy policies.
- Resolved customer inquiries by providing accurate information and timely solutions.
- Optimized document retrieval processes by establishing an effective cataloguing system that allowed for quick access when required.
- Developed efficient filing system to retrieve records quickly.
- Assisted with record management system implementation and maintenance to streamline operations.
- Maintained accuracy of records by verifying accuracy of data in records.
- Provided exceptional customer service, addressing concerns promptly while maintaining a professional demeanor at all times
- Enhanced collaboration between various departments through effective communication channels that facilitated smooth information exchange
School Librarian
Adamjee Group of Companies
Johannesburg
02.2018 - 11.2018
- Enhanced student research skills by implementing innovative information literacy programs and workshops.
- Provided individualized support to students needing assistance with research projects or locating specific materials for assignments.
- Offered reference service and book recommendations for young students and teachers to improve children's access to high-quality learning materials.
- Promoted library use and advocated for children's programs and services with young patrons and families.
- Boosted reading interest among students by creating themed book displays featuring diverse genres, authors, and topics.
- Promoted digital literacy through training sessions on navigating online databases, e-books, and other web-based resources.
- Streamlined the library collection by conducting regular inventory checks and updating materials for relevance and currency.
- Removed and replaced outdated materials from children's collection to increase circulation and maintain interest of young guests.
- Maintained records for program attendance and material usage to continuously improve library offerings.
- Improved student access to resources by maintaining an organized, user-friendly library space with clear signage and well-planned shelving arrangements.
- Shelved books and staffed both circulation and reference desks for library.
Librarian
Richfield Graduate Institute
Bloemfotein
07.2017 - 01.2018
- Supported digital library collections containing e-books, audiobooks and digital media.
- Catalogued and organized books, materials and other documents for proper library management.
- Assisted library patrons with resolving computer problems.
- Located requested books on shelves and in library database and fetched items for patrons.
- Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
- Created programs and activities to promote library usage and literacy.
- Maintained library databases to support accuracy and availability in circulation systems.
- Streamlined library operations by implementing efficient circulation procedures and automated systems.
- Researched, planned, and set up attractive and informative library exhibits.
- Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant.
- Managed reserve desk collection of reference materials.
- Instructed students on research techniques and use of online resources.
- Trained and supervised library staff, volunteers and other personnel.
- Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
- Provided expert instruction on using print and electronic resources during one-on-one consultations or group workshops.
Education
Bachelor of Information Science Honours - Hummanities
University of South Africa
Pretoria, South Africa 01.2023 - 09.2024
Certificate: Project Management: Intermediate - Project Management
Richfield Graduate Institute
Durban, South Africa 09.2017 - 11.2017
HC in Archives And Records Management - Humanities
University of South Africa
Pretoria, South Africa 01.2015 - 01.2016
Bachelor of Information Studies - Humanities
University of Limpopo
Polokwane, South Africa 01.2011 - 04.2015
Skills
Microsoft Office and Information Management systems
Workload Management and Problem Solving
Report Generation, Teamwork and Collaboration
Time Management, Problem-solving abilities
Problem-solving abilities, Multitasking, Decision-Making, punctuality
Excellent Communication, Team Collaboration , organizing skills, team Building
Timeline
Bachelor of Information Science Honours - Hummanities
University of South Africa
01.2023 - 09.2024
Registry Clerk
Office of the Chief Justice
12.2018 - Current
School Librarian
Adamjee Group of Companies
02.2018 - 11.2018
Certificate: Project Management: Intermediate - Project Management
Richfield Graduate Institute
09.2017 - 11.2017
Librarian
Richfield Graduate Institute
07.2017 - 01.2018
HC in Archives And Records Management - Humanities
University of South Africa
01.2015 - 01.2016
Bachelor of Information Studies - Humanities
University of Limpopo
01.2011 - 04.2015