ZANDILE NOMPUMELELO MABASO
ADMINISTRATOR
Durban
Summary
Accomplished professional with extensive experience in customer service, financial management, and administrative roles. Proven track record as a Consumer Consultant and Debt Collector at Blake's And Associate, achieving debt collection targets and enhancing customer satisfaction through effective engagement strategies. Demonstrated expertise as an Administrative & Financial Clerk at Khalipha Special School, optimizing office efficiency and managing HR processes. Skilled in payment plan development and CRM software usage, with a strong ability to multitask and communicate effectively. Currently serving as a Switchboard Operator at the University of Kwa-Zulu Natal, improving appointment scheduling systems and maintaining high client satisfaction. Career goal: to leverage skills in financial management and customer service to drive organizational success.
Overview
2026
2026
years of professional experience
8
8
years of post-secondary education
Work History
CONSUMER CONSULTANT/Debt Collector Agent
Blake’s and Associate
Durban
5 2018 - 10.2019
- Expertly assist customers in debt settlement and provide debt counseling to ensure financial clarity.
- Efficiently manage receipting of customer payments to streamline financial processes.
- Serve as a proactive customer liaison, enhancing engagement and satisfaction.
- Deliver impactful product placement presentations to management, driving strategic decisions.
- Develop and implement effective customer retention strategies to maximize service continuity.
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Achieved debt collection targets in line with agreed deadlines.
- Confirmed payment arrangements and finalized customer payment dates and contact information.
ADMINISTRATIVE & FINANCIAL CLERK
Khalipha Special School
02.2023 - 12.2023
- Delivered comprehensive administrative and clerical services to enhance office efficiency.
- Managed all HR personnel matters, overseeing the implementation and administration of the HRMS.
- Coordinated procurement processes to optimize resource allocation and reduce costs.
- Oversaw the implementation of SA-SAMS and the Data-Driven District System to streamline educational management.
- Offered high-level administrative and secretarial support to the principal, facilitating effective school governance.
- Streamlined office admin processes, improving efficiency and response time.
- Managed SA-SAMS and Data-Driven District Systems to boost data accuracy.
- Maintained petty cash for ad-hoc business expenses.
- Assisted in preparing monthly financial reports, highlighting variances and contributing to budget control measures.
TEMP FINANCE DEBTORS (SURETY CLERK)
Durban University of Technology
Durban
01.2024 - 03.2024
- Assist students in developing tailored payment plans and completing surety forms effectively.
- Address student enquiries and provide solutions through telephone and email communication.
- Negotiate payment terms with students and parents, focusing on debt recovery, and management.
- Capture debtor accounts in the Accounts Receivable subsystem on ITS, including creating and updating new accounts.
- Set up Stop Orders for staff members contributing towards fee payments.
- Process, verify, and capture monthly payments from students
- Provide students with clear, concise information on outstanding fees and payment strategies to address both current and historical debts.
- Update learner information accurately in the ITS database to maintain up-to-date records.
Switchboard Operator (12 Months Contract)
UNIVERSITY OF KWA-ZULU NATAL
Durban
04.2024 - Current
- Cultivated positive relationships with the learners and parents through professional demeanor and excellent interpersonal skills.
- Conducted regular checks on switchboard equipment, reporting faults and requesting maintenance to prevent service disruptions.
- Investigated telephone switchboard issues, reporting malfunctions to maintenance teams.
- Operated complex telephone switchboards to answer and transfer external calls.
- Updated CRM database with queries, requests and complaints.
- Made connections and transfers for external calls to appropriate departments.
- Requested repairs for malfunctioning equipment.
- Maintained up-to-date internal staff telephone directory.
- Adhered to protocols to help locate and rectify system errors.
- Performed various word processing responsibilities, which can include proofreading documents before they are sent out or updating the company's phone directory.
- Responded to learners queries regarding Tuition, Fees, Registration via phone.
- Provided clear and concise information about the courses UKZN offers and the duration.
- Escalated complex issues to management when necessary.
- Prepared reports on telephone issues.
- Received incoming calls, directing to relevant staff or department promptly and efficiently.
- Completed general administrative work such as filing and data entry.
Education
Higher Certificate in Office ADMINISTRATION -
Rosebank College Durban
Durban 01.2019 - 01.2020
BACHELOR DEGREE IN PUBLIC ADMINISTRATION - undefined
Rosebank College
01.2020 - 01.2022
Associate of Applied Science - Family And Community Services
University of Kwa-zulu Natal
Durban 04.2010 - 01.2015
Skills
- Customer Service
- Microsoft Excel
- CRM software usage
- Payment plan development
- Multitasking
- Communication
- Administrative
- Financial Management
References
- Ntokozo Mangazi, Supervisor at Blake and Associates , +27612569713
- Mr B.D Gumede, Principal at Khalipha Special School, 0835113386
- Deputy Principal at Khalipha Special School Mrs Mthiya 0724065433/ 0814659050
- Dia Supervisor at DUT, 0721411527
- Mr Mthimkhulu Manager at UKZN , 0726161462
Timeline
Switchboard Operator (12 Months Contract)
UNIVERSITY OF KWA-ZULU NATAL
04.2024 - Current
TEMP FINANCE DEBTORS (SURETY CLERK)
Durban University of Technology
01.2024 - 03.2024
ADMINISTRATIVE & FINANCIAL CLERK
Khalipha Special School
02.2023 - 12.2023
BACHELOR DEGREE IN PUBLIC ADMINISTRATION - undefined
Rosebank College
01.2020 - 01.2022
Higher Certificate in Office ADMINISTRATION -
Rosebank College Durban
01.2019 - 01.2020
Associate of Applied Science - Family And Community Services
University of Kwa-zulu Natal
04.2010 - 01.2015
CONSUMER CONSULTANT/Debt Collector Agent
Blake’s and Associate
5 2018 - 10.2019
Similar Profiles
Sean NewsomeSean Newsome
Sales Supervisor at Blake’s Auto RepairSales Supervisor at Blake’s Auto Repair
Austin ArnaudAustin Arnaud
Electrician at Blake’s ElectricElectrician at Blake’s Electric
Mackenzie ChavezMackenzie Chavez
Shift Supervisor at Blake’s LotaburgerShift Supervisor at Blake’s Lotaburger
Nomfundo RadebeNomfundo Radebe
Customer Specialist Team Leader at HeyCarter DealershipsCustomer Specialist Team Leader at HeyCarter Dealerships
Amod Hoosen KhanAmod Hoosen Khan
Senior Store Manager at Oxford Fresh MarketSenior Store Manager at Oxford Fresh Market