Zandile Lettie Mngomezulu

Receptionist/Switchboard Operator

Dr Pixley Ka Isaka Seme Local Municipality

Volksrust

09.2017 - Current

Answered and directed incoming calls using multi-line telephone system.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Updated and recorded customer or client information to maintain accounts.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Reported suspicious individuals to supervisor.
Greeted customers, answered general questions and directed to appropriate locations.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Greeted visitors entering establishment to determine nature and purpose of visit.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Maintained business office inventory and equipment by checking stock for needed supplies.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Investigated and analyzed client complaints to identify and resolve issues.
Composed and prepared routine correspondence, letters and reports with job-related software.