Zandile Angel Masengemu
Gauteng
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist
Networkspace
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled complaints and questions, and re-directed calls to other team members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Retail Store Associate and Cashier
Mr Price
12.2019 - 09.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Maintained tidy and organized store to comply with cleanliness standards.
- Increased sales and customer satisfaction through personalized servicing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Waitress
Steers
02.2016 - 05.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
Ponelopele Oracle Secondary School
Gauteng11.2015
Skills
- File Organization
- Office Administration
- Guest Relations
- Customer Service
- Conflict Management
- Scheduling Appointments
- Problem-Solving Skills
- Sensitive Information Handling
Languages
English
Isizulu
A1
Isixhosa
Sesotho
Timeline
Receptionist
Networkspace
09.2022 - Current
Retail Store Associate and Cashier
Mr Price
12.2019 - 09.2022
Waitress
Steers
02.2016 - 05.2017
High School Diploma -
Ponelopele Oracle Secondary School
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