Zandile Zondo
Technical Team Leader
Durban
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Technical Team Leader
Old Mutual
05.2023 - Current
- Managing team of 15
- Guide and directs staff to achieve operational excellence.
- Responsible for day-to-day feedback and review of performance.
- Deliver, maintain, and enhance service/ work standards and work quality within given process.
- Selects potential staff to sustain customer/client service delivery.
- Ability to manage fully remote working teams.
- Finding efficient ways of work (system, process)
- Complaints quality assessor
- Diary champion
- Finalizing of risk register when required by compliance.
- Previous admin specialist duties still form part of my current role.
- Restrict T champion.
- Conduct training and mentor team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted in recruitment of new team members(Students), to build team of top performers.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Administration Specialist(Secondment)
Old Mutual
06.2021 - 04.2023
- Handling of monthly and quarterly reports (Board, Complaint's, Customer board report, FSCA report, Management and SARAF reports)
- Complaint's champion
- Complaints Quality Assurance Assessor
- Extracting of MIS and analyzing data
- Testing new processes and system enhancements (Impact and Non-impact)
- Gathering and documenting requirements required to ensure robotics success rate improves
- Finalizing of risk register when required by compliance
- Analyzing claims
- Preparation of internal audit documentation and paperwork
- Delivers, maintains, and enhances service / work standards and work quality within given process
- Investigating potential fraud cases before sending to GFS for final findings
- Collected, validated, and distributed information to employees.
Client Services Consultant/Administrator
Old Mutual
03.2010 - 06.2021
- Processing funeral claims
- Part Withdrawals and Surrenders
- Follow up complaints
- Fraud cases (identifying and sending cases to forensic department to investigate)
- Ensuring claims are paid within SLA
- Activating and deactivating of debit orders, bank detail changes and deduction date changes
Education
Principles of Project Management Certificate -
Wits Business School
Durban 11.2021 - 02.2022
Bcom General Degree - Risk Management And Accounting
Regent Business School
Durban 07.2016 - 05.2021
High School Diploma -
Brettonwood High School
Durban 01.2001 - 12.2005
Skills
Critical thinkingundefined
Preferred Language
English
Personal Information
- Willing To Relocate: Yes
- Age: 35
- Gender: Female
- Nationality: South African
- Driving License: Code 10 (C1)
Timeline
Technical Team Leader
Old Mutual
05.2023 - Current
Principles of Project Management Certificate -
Wits Business School
11.2021 - 02.2022
Administration Specialist(Secondment)
Old Mutual
06.2021 - 04.2023
Bcom General Degree - Risk Management And Accounting
Regent Business School
07.2016 - 05.2021
Client Services Consultant/Administrator
Old Mutual
03.2010 - 06.2021
High School Diploma -
Brettonwood High School
01.2001 - 12.2005
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