Summary
Overview
Work History
Education
Skills
Personal Information
References
Disclaimer
Timeline
Generic

Zandile Radali

Management Assistant
40 Brisbane Street Selcourt Estate Springs

Summary

I am an energetic, ambitious, person with deep passion who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve certain objectives on time and with excellence. I also have a clear, logical mind with a practical approach to solve problems and drive to see things through the completion. I have a great eye for detail, I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in ensuring an excellent working environment for all team members of the team at best. Organized office professional with top-notch administrative skills and solid background in Type industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Administration Clerk

Department Of Home Affairs
Johannesburg
08.2021 - 02.2023
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
  • Maintained personnel records and updated internal databases to support document management
  • Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality
  • Managed office inventory levels, ensuring adequate supplies are available while minimizing waste and unnecessary spending
  • Handled incoming phone calls and answered questions from callers.
  • Provided clerical support, addressing routine, and special requirements.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Produced high-quality communications for internal and external use.
  • Scheduled appointments and managed calendars for staff members.
  • Coordinated travel arrangements for staff members, ensuring seamless logistics and minimal disruptions to work schedules.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.

Service Desk

Truworths
Pretoria
06.2012 - 12.2014
  • Performed special service desk operations
  • Improved service desk effectively by implementing streamlined processes and procedures
  • Streamlined service desk operations by implementing efficient processes and workflows
  • Streamlined service desk operations for improved efficiency and response times
  • Delivered insightful reports on Service Desk performance metrics to inform management decisions regarding staffing levels or additional training needs.
  • Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
  • Improved customer satisfaction by efficiently addressing and resolving service desk tickets.
  • Improved service desk efficiency by streamlining processes and implementing new software tools.
  • Implemented new ticketing system for improved tracking and reporting of service desk activities.
  • Enhanced service desk efficiency by streamlining processes and implementing automation tools.
  • Trained new hires on company policies, procedures, and best practices for effective service desk performance.
  • Reduced wait times for customers by promptly handling inquiries at the service desk or on the gaming floor when possible.

Education

Certificate - Call Center

Boston Collage
Randburg

Management Assistant - National Diploma -

Ekurhuleni East TVET College
City Of Ekurhuleni
11.2021 -

Grade 12 -

Bokamoso Senior Secondary School
Limpopo
01.2008 -

Skills

Ability to prioritize and multi-task

Personal Information

  • ID Number: 8903180780089
  • Date of Birth: 03/18/1989
  • Gender: Female

References

  • Eulena Nomthandazo Mbuyane, Home Affairs, Supervisor, 071 233 8552 / 011 786 2940
  • Siza Dhladhla, Alethea Foundation, Facilitator, 073 272 3258
  • Karabo Tako, Truworths, Store Manager, 012 543 0432 / 069 427 9961 / 072 763 5807

Disclaimer

I hereby give my consent to keep my CV and contact me for any further information

Timeline

Management Assistant - National Diploma -

Ekurhuleni East TVET College
11.2021 -

Administration Clerk

Department Of Home Affairs
08.2021 - 02.2023

Service Desk

Truworths
06.2012 - 12.2014

Grade 12 -

Bokamoso Senior Secondary School
01.2008 -

Certificate - Call Center

Boston Collage

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Zandile RadaliManagement Assistant