Zandile Radali
Management Assistant
40 Brisbane Street Selcourt Estate Springs
Summary
I am an energetic, ambitious, person with deep passion who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve certain objectives on time and with excellence. I also have a clear, logical mind with a practical approach to solve problems and drive to see things through the completion. I have a great eye for detail, I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in ensuring an excellent working environment for all team members of the team at best. Organized office professional with top-notch administrative skills and solid background in Type industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Administration Clerk
Department Of Home Affairs
Johannesburg
08.2021 - 02.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
- Maintained personnel records and updated internal databases to support document management
- Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality
- Managed office inventory levels, ensuring adequate supplies are available while minimizing waste and unnecessary spending
- Handled incoming phone calls and answered questions from callers.
- Provided clerical support, addressing routine, and special requirements.
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Produced high-quality communications for internal and external use.
- Scheduled appointments and managed calendars for staff members.
- Coordinated travel arrangements for staff members, ensuring seamless logistics and minimal disruptions to work schedules.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Service Desk
Truworths
Pretoria
06.2012 - 12.2014
- Performed special service desk operations
- Improved service desk effectively by implementing streamlined processes and procedures
- Streamlined service desk operations by implementing efficient processes and workflows
- Streamlined service desk operations for improved efficiency and response times
- Delivered insightful reports on Service Desk performance metrics to inform management decisions regarding staffing levels or additional training needs.
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Improved customer satisfaction by efficiently addressing and resolving service desk tickets.
- Improved service desk efficiency by streamlining processes and implementing new software tools.
- Implemented new ticketing system for improved tracking and reporting of service desk activities.
- Enhanced service desk efficiency by streamlining processes and implementing automation tools.
- Trained new hires on company policies, procedures, and best practices for effective service desk performance.
- Reduced wait times for customers by promptly handling inquiries at the service desk or on the gaming floor when possible.
Education
Certificate - Call Center
Boston Collage
RandburgManagement Assistant - National Diploma -
Ekurhuleni East TVET College
City Of Ekurhuleni 11.2021 -
Grade 12 -
Bokamoso Senior Secondary School
Limpopo 01.2008 -
Skills
Ability to prioritize and multi-task
Sound working knowledge of general business processes and organisational framework, such as goals, strategy, culture and structure Ability to demonstrate a high level of verbal and written English
Strong leadership abilities and initiative Excellent delegator and mediator Great interpersonal skills and customer service
Quick decision-making and problem solving abilities
Excellent verbal communication and ability to convey information clearly and effectively
Computer Skills: Ms Word, Ms Excel, Ms PowerPoint, Ms Access & Windows
Emotional Intelligence
Personal Information
- ID Number: 8903180780089
- Date of Birth: 03/18/1989
- Gender: Female
References
- Eulena Nomthandazo Mbuyane, Home Affairs, Supervisor, 071 233 8552 / 011 786 2940
- Siza Dhladhla, Alethea Foundation, Facilitator, 073 272 3258
- Karabo Tako, Truworths, Store Manager, 012 543 0432 / 069 427 9961 / 072 763 5807
Disclaimer
I hereby give my consent to keep my CV and contact me for any further information
Timeline
Management Assistant - National Diploma -
Ekurhuleni East TVET College
11.2021 -
Administration Clerk
Department Of Home Affairs
08.2021 - 02.2023
Service Desk
Truworths
06.2012 - 12.2014
Grade 12 -
Bokamoso Senior Secondary School
01.2008 -
Certificate - Call Center
Boston Collage