Zandile Y. Myeni
Customer Liaison Officer
Sasolburg
Summary
I am a young energetic, flexible, and enthusiastic lady, who is eager to develop in life. I have experience in Customer Services and Office administration. I have worked closely with top level management. I know how to handle different customer issues, using various methods. With that experience and that I easily adapt in a workplace, I have good communication skills and computer skills.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Liaison Officer
Standard Bank Group
09.2022 - Current
- Warmly greet and assist customers as they enter the branch, creating a positive first impression
- Identify and assess customer needs through active listening and questioning
- Record and monitor customer inquiries, ensuring accurate documentation
- Efficiently allocate customers to appropriate departments or specialists for further assistance
- Provide basic information and guidance on bank products and services
- Handle and resolve simple customer queries independently
- Maintain a high level of integrity and adhere to ethical standards in all interactions
- Collaborate with other team members to ensure smooth customer flow within the branch
- Stay updated on bank policies, procedures, and product offerings to provide accurate information
- Contribute to maintaining a clean and welcoming branch environment
Personal assistant to financial advisor
Standard bank
01.2020 - Current
- Managing diaries and organising meetings.
- Acting as first point of contact, dealing with correspondence and phone calls.
- Managing database and filing systems.
- Administrative systems.
- Liaising with staff and clients.
- Handling emails
Waitress
Joe Cools Restaurant and Cocktail Bar
02.2019 - 01.2020
- Providing wait service to customers and ensuring satisfaction.
- Taking customer orders and making menu recommendations.
- Attending to customer queries about the menu and sharing additional information.
- Arrange table settings.
- Deliver checks and collect payments.
- Up-sell additional products when appropriate.
- Cooperate and communicate with all serving and kitchen staff.
- Always keep tables clean.
- Address customer complaints to the Manager.
- Meet restaurant staff to review daily specials, changes to the menu and service specifications for reservations.
- Follow all relevant health department regulations.
Inservice Trainee
Premier Hotel the Richards
06.2016 - 01.2017
- Product knowledge
- Marketing and sales
- Customer care
- Effective writing and oral communication
- Effective use of telephone
- Use of computer system
- Preparing accurate documentation
- Reception and enquires
- Public relations functions
Education
ND - Ecotourism Management
Durban University of Technology
Pietermaritzburg, South Africa 04.2001 - 01.2017
Grade 12 - undefined
Mchitheki High School
NQF Level 5
Standard Bank
Certificate In BankingSkills
- Computer proficiency
- Analytical problem solving
- Effective communication
- Adaptability to change
- Effective multitasking
- Collaborative teamwork
- Project coordination
- Accurate transaction tracking
- Customer engagement
- Attention to detail
- Effective time management
Personal Information
- Date of Birth: 09/08/97
- Gender: Female
- Driving License: None
- Marital Status: Unmarried
Certification
NQF 5 Banking
Timeline
NQF 5 Banking
03-2023
Customer Liaison Officer
Standard Bank Group
09.2022 - Current
Personal assistant to financial advisor
Standard bank
01.2020 - Current
Waitress
Joe Cools Restaurant and Cocktail Bar
02.2019 - 01.2020
Inservice Trainee
Premier Hotel the Richards
06.2016 - 01.2017
ND - Ecotourism Management
Durban University of Technology
04.2001 - 01.2017
Grade 12 - undefined
Mchitheki High School
NQF Level 5
Standard Bank
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