Zandile Mthethwa
Management Assistant N6
27B Residency Road Ladysmith
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Motivated student with formal knowledge gained through excellent classroom performance. Offers excellent communication and organizational abilities along with skill in MS Office and fluency in virtual work. Known for accomplishing objectives and best-in-class time management. Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work History
Intern
Mnambithi Tvet College
Ladysmith
03.2022 - Current
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Took meeting notes and compiled paperwork to support department.
- Completed research, compiled data and assisted in timely, drafting letters and responding to routine correspondences.
- Distributed office supplies and files for staff.
- Maintained office schedule and calendar of workflow and meetings.
- Able to check,update information of students on the COLTEC System, assist with collecting information so as to compile project reports.
- Researched and reviewed information in support of daily objectives.
- Collected, arranged and input information into database system.
Receptionist
DR NMS Nkosi Surgey
Ladysmith
06.2021 - 02.2022
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Troubleshot copy machines and printers and scheduled service as needed.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Debt Collection Assistant
Global Finance
Newcastle
11.2020 - 12.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
Education
Grade 12 -
Panorama Combined School
Newcastle 01.2012 - 12.2017
Learnership - Wholesale And Retail NQF 2
Guest Resource Services
Ladysmith 10.2018 - 11.2019
Management Assistant N6 -
Mnambithi Tvet College
Ladysmith 07.2019 - 06.2021
Skills
Good Telephone Etiquette
Accomplishments
- Have managed to work with SRC Members and helped them achieved their goals towards helping students and meeting their needs.
- Helped lots of students to able to assess their bursary on their own.
- Learnt to write formal minutes without supervision.
References
- Mr L.S Mdluli Placement Officer Mnambith Tvet College 079 046 1981/081 756 2634
- Mrs Jacobs General Manager Global finance 083 643 1476
- Mr MM Nkosi Doctor Dr NMS Nkosi Surgery 067 788 0564
- Ms N Mnculwane Facilitator Guest Resource Services 061 430 0048
Timeline
Intern
Mnambithi Tvet College
03.2022 - Current
Receptionist
DR NMS Nkosi Surgey
06.2021 - 02.2022
Debt Collection Assistant
Global Finance
11.2020 - 12.2020
Management Assistant N6 -
Mnambithi Tvet College
07.2019 - 06.2021
Learnership - Wholesale And Retail NQF 2
Guest Resource Services
10.2018 - 11.2019
Grade 12 -
Panorama Combined School
01.2012 - 12.2017
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