Afikile Pretty Gqoli
Tembisa
Summary
Experienced professional with a strong background in customer service and administrative support. Currently serving as a cashier, excelling in maintaining high service standards and resolving customer complaints efficiently. Previously worked as an administrative assistant, adept at managing communications and maintaining comprehensive filing systems. Proficient in Microsoft Office Suite, with proven skills in hospitality, conflict resolution, and teamwork. Committed to delivering service excellence and enhancing operational efficiency.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Cashier
McDonald's Restaurant South Africa
01.2022 - Current
- Maintain high service standards in a dynamic, fast-paced environment.
- Collaborate with team members to ensure operational efficiency.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Completed cleaning and serving tasks to high-quality standards.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
Administrative Assistant
Sizwe Secondary School
01.2018 - 01.2022
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
Education
Diploma in Tourism Management -
University of South Africa
01.2025
Diploma in Business Management -
IIE Rosebank College
01.2020
National Senior Certificate -
Sizwe Secondary School
01.2017
Skills
- Microsoft Office Suite
- Hospitality and customer service
- Customer complaint handling
- Communication skills
- Conflict resolution
- Service excellence
- Team player
Languages
Xhosa
English
Sepedi
IsiZulu
References
Bongani McDonald's Restaurant, 073 130 0620
Zizipho Maginya, Former Supervisor 071 523 2733
Timeline
Cashier
McDonald's Restaurant South Africa
01.2022 - Current
Administrative Assistant
Sizwe Secondary School
01.2018 - 01.2022
Diploma in Tourism Management -
University of South Africa
Diploma in Business Management -
IIE Rosebank College
National Senior Certificate -
Sizwe Secondary School