Zandile Madubedube
Paardevlei
Summary
Enthusiastic NOC Technical Operator always ready to learn new processes and help improve network systems. Skilled in design and process management, testing and debugging. Specializes in Transmissions Tx. Learning-focused Network Engineer with ND Electrical Engineering and Project Management, and motivation to build strong career foundation alongside successful team. Familiar with network monitoring and management and ready to further develop skills acquired from education. Advanced abilities in Network Management tools and root cause analysis.
Overview
8
8
years of professional experience
Work History
RAN Support
Vodacom
Cape Town
02.2024 - 12.2024
- Drive Escalations.And updates on priority failures.
- Tools and systems Optimizations.
- Alarms Manipulations and reduction for T1 NOC Agent, to improve monitoring .
- Provide NOC status and outstanding faults to be attended to stakeholders .Engage Stakeholders about on going projects and Network Improvements
- Analyzed end-of-life software and hardware equipment and developed plans for cost-effective replacements
- Escalate issues to all affected Stakeholders
- Identify MSC/BSc issues and address to the region for permanent resolution
- To analyze and report on routine and investigations
- Delivered optimal use of resources and technology without jeopardizing network integrity
- Worked closely with vendors to develop and implement new solutions to meet business requirements
- Planned for expected network capacity growth, setting up the needed infrastructure and access protocols.
- Provided expertise and assistance to technical personnel to mitigate complex issues
- Monitored and analyzed network performance and reports on data input or output to detect problems, identify inefficient use of computer resources, or perform capacity planning
- Used networking tools to identify system bottlenecks and System test and upgrades.
- Oversaw planning for potential network disasters and subsequent recovery
- Documented troubleshooting and testing processes for use by technical teams
- Collaborated with appropriate personnel to define and create system requirement documentation.
- Translated business requirements into network and training on new tools to other colleagues.
- Follow up with Vandalism Report and updates.
Transmissions NOC
Vodacom
Cape Town
01.2023 - 04.2023
- Monitor Transport/Transmission network and services (cisco and Huawei)
- Capture faults and manage incidents according to FM processes
- Diagnose and resolve faults remotely
- Apply network management tools effectively toward fault diagnosis and resolution
- Apply network management tools to determine customer and business impact
- Notify and escalate major incidents as per the fault handling and escalations procedures
- Liaise with internal and external support teams toward fault resolution
- Continually evaluating and improving existing processes and systems
- Analyse reports on routine and ad hoc investigations
- Keep up to date with network changes and evolving network architecture
- Display awareness of various functional areas and key support personnel
- Compile incident reports, and reports from tools to identify trends and identify problems, and capture problems per FM processes
- Management of escalations and reporting for services
- Manage planned work
- Participate in departmental projects
- Change management -start and test changes on network and approve and close change incidents.
- Provided Coaching
Electrical Engineering Trainee
ABB
10.2020 - 10.2021
- Sell products/systems/services to customers, focusing on volume, mix and profitability target for assigned Divisions
- Establish and maintain effective customer relationship to understand customer needs, promote customer understanding of full product/systems/services offering, and align to provide a solution and ensure a positive customer experience throughout the sales process
- Prepare sales plans using company tools and perform regular status reviews and propose recovery plan(s) in cases of potential order shortfalls
- Communicate details in accordance with ABB offering and strategy (delivery time, payments, and general terms and conditions, Shipment reporting and tracking)
- Manage administrative procedures in sales processes, and support collection (quotes, invoicing & stock adjustment)
- Ensure appropriate technical and financial aspects of offers, including prices and trading conditions
Technical Resource
Vodacom
02.2021 - 05.2021
- After contract ended, I was offered another contract of 4 months with a different title Technical Resource of the NOC
- Main project was 10 Gig links incidents and reporting for improving the services
- Task management projects with various partner companies
- Monitor Transport/Transmission network and services
- Capture faults and manage incidents according to FM processes
- Diagnose and resolve faults remotely
- Apply network management tools to determine customer and business impact
- Task Management, check for updates on all tasks open engage with FTs and vendors
- Notify and escalate major incidents as per the fault handling and escalations procedures
- Liaise with internal and external support teams towards fault resolution
- Evaluating and improving existing processes and systems
- Analyze reports on routine and ad hoc investigations
- Keep up to date with network changes and evolving network architecture (e.g CCNA trainings)
- Display awareness of various functional areas and key support personnel
- Compile incident reports, and reports from tools to identify trends and identify problems, and capture problems per FM processes
- Management of escalations and reporting for services
- Manage planned work
- Participate in departmental projects
- Have worked with different EMS Vendors equipment Nokia, Infinera, Microwaves
Network Operations Center Technician
Vodacom
12.2018 - 01.2021
- I worked on various departments in Vodacom NOC: CDN and Transport
- My involvement was to ensure network is up and running and policies are implemented according to the company regulations and VPN Provisioning is done correctly
- Perform routine diagnostic checks
- Troubleshooting faults from Transport network using Tellabs
- Manage the day-to-day activities (log faults, manage faults, request update, assign to dispatch or Vendors and close faults)
- Manage alarms on Netcool (addition and deletion of alarms) CDN network
- Assign faults to dispatch teams
- Confirmation of provisioned IP address of CDN equipment (AutoProv)
- Drive issues to completion using Remedy
- Drive applicable reports and feedback with the regions
- Undertake root cause analysis for complex major incidents and escalated faults
- Communicate effectively to internal and external customers
- Manipulate alarms (Alarm Dictionary software) CDN network
- Add policies on Alarm how they populate on display for monitoring team
- Software used to check provisioning - Kamalita
- Others used (Putty, Auto-Prov & Alarm dictionary)
Trainee Technician
Sun International (Pty) Ltd
06.2017 - 07.2018
- I was based at Grand west Casino for Slot Machine maintenance and other electronic related duties on the gaming floor
- Fault finding in Gaming Machines
- Maintenance and Servicing of Gaming Electrical Devices
- System management tools
- Repairing card Readers and Bill Validators
- Replace and repair flawed components of PCB's
- Fault finding and diagnostic on PCB's
- Soldering
- Software: PCAD Formulation, testing and implementation of emergency drills and action plans (evacuation)
- Reset gaming machine to factory settings
- Reassembling of a slot machine
- Replacement of projector components
- Cash-ions maintenance and troubleshooting
- Job card management
- Conducting a service report
Education
Higher Certificate - Technology and Enterprise Management
North West University
BTech Degree - Project Management
Cape Peninsula University of Technology
National Diploma - Electrical Engineering
Cape Peninsula University of Technology
National Senior Certificate - Science and Technology
Cape Academy Of Mathematic , Science and Technology
Skills
Basic knowledge on networks
- Excellent interpersonal skills
- Knowledge of CDN network
- Knowledge of RAN
- Knowledge of Microwave
- Knowledge of Transport monitoring
- Computer literate
- Proficient in Microsoft Office
- Excellent communication skills
- Engineering support (SQL)
- Performance optimization
- Product debugging
- Technical reporting
- Creative thinking
- U2020 advanced experience
- Linux course for beginners
- RAN Battery projects and Improvement
Accomplishments
- 2018, Completed Course: Implementing CISCO networking devices part 1.
- 2018, Completed Course: Implementing CISCO wireless network and Fundamentals.
- 2019, Completed course: SBI Platform. Certificate in Next Generation Telecoms.
- 2020, Certificate of service, Vodacom technology internship Program.
References
- Mr. Thabo Molekoa, NMG Specialist (supervisor), Vodacom (Transport Fault management), thabo.molekoa@vodacom.co.za, 082 929 0018
- Mr. Caiphus Oliphant, NMG Specialist (mentor), Vodacom (RAN Fault Management), caiphus.oliphant@vodacom.co.za, 011 882 3000
- Rinee Karivhe, Sales Engineer (Supervisor), ABB, rinee.kharivhe@za.abb.com, 079 320 6460
Languages
- Isixhosa, Native
- English, Fluent
- Mandarin, Conversational
Timeline
RAN Support
Vodacom
02.2024 - 12.2024
Transmissions NOC
Vodacom
01.2023 - 04.2023
Technical Resource
Vodacom
02.2021 - 05.2021
Electrical Engineering Trainee
ABB
10.2020 - 10.2021
Network Operations Center Technician
Vodacom
12.2018 - 01.2021
Trainee Technician
Sun International (Pty) Ltd
06.2017 - 07.2018
Higher Certificate - Technology and Enterprise Management
North West University
BTech Degree - Project Management
Cape Peninsula University of Technology
National Diploma - Electrical Engineering
Cape Peninsula University of Technology
National Senior Certificate - Science and Technology
Cape Academy Of Mathematic , Science and Technology
Similar Profiles
LuckyBoy MashileLuckyBoy Mashile
Data Analytics Specialist at VodacomData Analytics Specialist at Vodacom
Bertus FoucheBertus Fouche
Senior Solution Architect at VodacomSenior Solution Architect at Vodacom
ZIMBINI MGCINAZIMBINI MGCINA
Senior Specialist Core Network Performance at VodacomSenior Specialist Core Network Performance at Vodacom
Santosh BasakSantosh Basak
Technical Support Engineer- RAN Transmission at Ericsson India Global Services Pvt. Ltd.Technical Support Engineer- RAN Transmission at Ericsson India Global Services Pvt. Ltd.
Subham MishraSubham Mishra
Assistant Engineer (Domain Support Specialist-RAN) at Ericsson India Pvt. LtdAssistant Engineer (Domain Support Specialist-RAN) at Ericsson India Pvt. Ltd