ZANDILE MADLALA
MARKETING MANAGEMENT CONSULTANT
DURBAN,KwaZulu Natal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Cstomer Service Agent
QatarAirways
doha
08.2022 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed team communications and information for meetings.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Business Development Manager
ITEC KZN
DURBAN
03.2016 - 03.2018
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Created reports and presentations detailing business development activities.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Collected data and performed customer needs analysis.
- Collaborated with sales and marketing departments to support project rollout.
- Compiled product and customer data to generate informed profit projections.
Call Center Agent
DALY CREDIT COPERATION
DURBAN
11.2014 - 05.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
DIPLOMA - Marketing Management And Research
ETHEKWINI COLLEGE
DURBAN 02.2014 - 11.2017
Skills
Effective customer service
Certification
Mitel software training
Timeline
Cstomer Service Agent
QatarAirways
08.2022 - Current
Business Development Manager
ITEC KZN
03.2016 - 03.2018
Mitel software training
06-2015
Call Center Agent
DALY CREDIT COPERATION
11.2014 - 05.2015
DIPLOMA - Marketing Management And Research
ETHEKWINI COLLEGE
02.2014 - 11.2017