Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ZANDILE MADLALA

MARKETING MANAGEMENT CONSULTANT
DURBAN,KwaZulu Natal

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Cstomer Service Agent

QatarAirways
doha
08.2022 - Current
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked with customers to understand needs and provide excellent service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Increased customer satisfaction by resolving issues.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed team communications and information for meetings.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Business Development Manager

ITEC KZN
DURBAN
03.2016 - 03.2018
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Created reports and presentations detailing business development activities.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Collected data and performed customer needs analysis.
  • Collaborated with sales and marketing departments to support project rollout.
  • Compiled product and customer data to generate informed profit projections.

Call Center Agent

DALY CREDIT COPERATION
DURBAN
11.2014 - 05.2015
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted customers by answering questions and responding to inquiries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.

Education

DIPLOMA - Marketing Management And Research

ETHEKWINI COLLEGE
DURBAN
02.2014 - 11.2017

Skills

Effective customer service

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Certification

Mitel software training

Timeline

Cstomer Service Agent

QatarAirways
08.2022 - Current

Business Development Manager

ITEC KZN
03.2016 - 03.2018

Mitel software training

06-2015

Call Center Agent

DALY CREDIT COPERATION
11.2014 - 05.2015

DIPLOMA - Marketing Management And Research

ETHEKWINI COLLEGE
02.2014 - 11.2017

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ZANDILE MADLALAMARKETING MANAGEMENT CONSULTANT