ZANDILE KHUMALO

• Performed as consultant for startup business in areas of marketing, logistics, and training to various businesses.
• Developed complete business plans and operational strategies for new and existing business.
• Led restructuring of organization internal processes, resulting in improved performance.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Delivered strategic consulting services to diverse clients, enhancing operational efficiency and driving growth.
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  Conducted comprehensive market analysis to identify opportunities and inform business strategies.
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  Facilitated workshops and training sessions to empower teams and improve organizational performance.
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  Provided expert advice on business process improvements, resulting in significant cost savings.
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  Developed and implemented tailored solutions for clients, leading to measurable business outcomes.
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  Collaborated with cross-functional teams to align business objectives and enhance service delivery.
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  Utilized data analysis tools to assess project performance and recommend actionable improvements.
• Devised and implemented processes and procedures to streamline operations.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Generated reports detailing findings and recommendations.
• Created and managed project plans, timelines and budgets.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Evaluated customer needs and feedback to drive product and service improvements.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced operational risks while organizing data to forecast performance trends.

• Source potential leads.
• Utilize proactive and reactive prospecting methods.
• Develop a robust network through partnerships and relationship building.
• Employ open-ended questioning to understand clients' financial and emotional needs.
• Pre-qualify clients by assessing their background and linking it to credit health reports and affordability.
• Identify financial challenges and offer solutions.
• Ensure proper records of leads and follow ups.
• Utilize extensive product knowledge to present tailored solutions.
• Explain application procedures and apply appropriate credit criteria.
• Provide upfront explanations of situations that need clarity and ensure supporting documents.
• Explain Final Approval and Successful Closing
• Maintain customer contact and follow up, keeping clients updated throughout the process.
• Complete and capture applications accurately, based on what the client requires and qualifies for.

• Spearheaded innovative approaches to resource allocation and strategic planning.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Trained and guided team members to maintain high productivity and performance metrics.

Developed and oversaw the planning, implementation, and evaluation of programs

Ensured that programs are working effectively and contribute to the organization's strategy

Drafted and submitted timely and high-quality program reports

Ensured that program plans are compliant with approved standards

Promoted evidence-based learning and the sharing of best practices

Facilitated and developed strategic planning, budgeting, and resource mobilization

Helped develop the organization's structure and scale up programs

Served as a key representative of the organization to partners, funders, and other stakeholders :

Built strong relationships with partners, including schools, colleges, universities, and community organizations

Ensured fundraising plans and objectives are implemented and met and reported on.

• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Organized promotional events and interacted with community to increase sales volume.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Managed accounts to retain existing relationships and grow share of business.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Prepared sales presentations for clients showing success and credibility of products.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Built and maintained existing and potential client relationships to grow revenue and expand footprint.
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  Identified new opportunities, markets, and clients.
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  Led planning, execution, and delivery of IT projects, including the SDLC process for strategic national projects forstrategic clientele.
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  Coordinated and managed service delivery teams across various IT services.
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  Developed and implemented various strategies for project and service delivery to strategic clients.
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  Solved complex problems, created tailored solutions for clients and delivery teams, and collaborated with internaland external stakeholders.
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  Oversaw and mentored a team of consultants and delivery teams.

• Communicated market developments, portfolio changes and annual performance information to clients.
• Developed rebalancing strategies to minimize risk exposures.
• Facilitated portfolio performance review and implemented new strategies.
• Provided strategy advice to high net worth clients.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Utilized financial software to prepare consolidated financial statements.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Developed strategic plans for day-to-day financial operations.
• Created financial dashboards to provide insights into key performance indicators.
• Analyzed financial information: Reviewed stocks, bonds, economic forecasts, trading volumes, and capital movement
• Created investment strategies: Developed investment strategies that are appropriate for the client's needs and risk profile
• Managed investments: Created and managed investment allocations for clients
• Planned cash flow: Planned cash flow for clients
• Managed capital: Managed capital for clients
• Identified and mitigated risks: Identified, assessed, and mitigated risks associated with investment portfolios
• Conducted financial assessments on the clients.
• Ensured the company remains profitable throughout the financial year.
• Kept track of client transactions.
• Prepared balance sheets to reflect current finances.
• Analysed and assessed financial data to offer advise to clients and for credit purposes.
• Reviewed accounts to ensure profitability.
• Customer service: Greeted customers, answer questions, and resolve complaints
• Financial analysis: Evaluated a customer's financial situation and recommend products or services
• Analyzed banking operations, risk management, and regulatory compliance
• Managed client relationships to improve satisfaction and revenue
• Prepared loan and credit applications for customers
• Recommended products or services based on a customer's needs
• Monitored economic and banking trends to provide up-to-date financial advice
• Worked with other banking departments to complete transactions or resolve issues