Zandile Jabulile Glacia Nkosi
Dispatch Coordinator
Benoni
Summary
Detail-oriented logistics professional with over 10 years’ experience within DHL Express operations, currently working as a Dispatch Coordinator. Holds a BCom in Supply Chain and Operations Management. Strong exposure to courier management, route allocation, collections planning, SOP compliance, and Internal stakeholder coordination. Seeking to transition into an entry-level Procurement or Procurement Assistant role, bringing solid operational logistics knowledge, internal process understanding, and a strong willingness to learn procurement systems and sourcing processes. Highly efficient in working unsupervised. Bringing forth an independent work spirit as well as the ability to work well with others.
Overview
14
14
years of professional experience
1
1
Language
Work History
Dispatch coordinator
DHL Express
Midrand
01.2021 - Current
- - Allocating collections to correct routes on GDA
- - Responding to emails and queries relating to collections
- - doing any tasks delegated to me by my supervisor and manager including doing daily dispatch reports and standing in for my supervisor when on leave or not at work.
- Strong geographical knowledge of Johannesburg and surrounding courier routes
ISN Debriefer
DHL Express
Kempton park
08.2015 - 12.2020
- Debriefing couriers on what they collected and delivered
- Finalizing LRT for ISN operations
- Responding to emails regarding to queries on all shipments and issues related to ISN operations.
- Attending to calls from clients (external and internal)
- converting ISN clients from using manual waybills to ECOM Tools
- Do tasks and work delegated by supervisors and manager
courier soft skills learnership
DHL Express
Kemptonpark
12.2011 - 12.2012
Exposure across multiple operational functions including
- Dispatching agent
- Invoicing clerk
- Undeliverable agent
- (COD) cash on delivery agent
- Customer relations
Education
BCOM - supply chain and operations management
12-2023
short learning program -
01.2020
Advanced certificate NQF level 6 - Programme in customer service
Modules included:
- - Basic of customer service management
- - Marketing management
- - Sales management
- - Advanced customer service management
- - Public relations
- - Relationship management
Matric -
12-2007
- - Isizulu (HG)
- - English (HG)
- -Economics (HG)
- -Business economics (HG)
- -Accounting (SG)
- -Mathematics (SG)
Passed with merit
Skills
Logistics & Courier Operations
Dispatch & Collections Coordination
Route Planning & Optimization (Johannesburg & surrounding areas)
Supplier & Courier Liaison
SOP & Compliance Adherence
Data Capturing & Reporting
Internal Stakeholder Communication
Problem Solving & Time Management
MS Excel, Word & PowerPoint
DHL Systems: GDA, DEBRIEF, OCNT, WCC, NPTS, DCVS, CSV
Timeline
Dispatch coordinator - DHL Express
01.2021 - Current
ISN Debriefer - DHL Express
08.2015 - 12.2020
courier soft skills learnership - DHL Express
12.2011 - 12.2012
University of South Africa (UNISA) - BCOM, supply chain and operations management
University of South Africa (UNISA) - short learning program,
Dinoto Technical Secondary School - Matric,
References
- Willa, Viviers, Dispatch supervisor,
willa.viviers@dhl.com
071 686 7605
DHL Express
- Sydney Mashitisho, Senior Manager: Gateway - Johannesburg
sydney.mashitisho@dhl.com
010 923 0398 OR 071 313 5536
DHL EXPRESS
PERSONAL DETAILS
- Date of birth 27 Sep 1990
- Nationality South African
DRIVING LICENSE
Driver's license CODE 10 C1