Zandile Hlitana

• Negotiated contracts with supplies
• Optimized service continuity while lowering payroll and benefit expenditures by one-third.
• Cultivated lasting professional relationships with both customers and suppliers.
• Controlled inventory and initiated purchase orders to meet targets.
• Tracked usage of utilities to find cost-saving providers.
• Coordinated every aspect of spa management.
• Facilitated prompt resolution of issues to uphold service excellence.
• Managed and motivated a group of 32 spa professionals to achieve and exceed revenue goals continuously.
• Elevated client experience by mentoring reception personnel in exceptional service delivery.
• Processed employee compensations with precision within deadlines.

Crafted and submitted justification letters to healthcare insurance providers.

Streamlined record-keeping processes to ensure data accuracy.

Generated and issued billing statements.

Managed various payment methods.

Facilitated ongoing and updated interactions with suppliers.

Managed communication through email and WhatsApp channels.

Oversaw daily inventory levels in the office.

Maintained accurate booking confirmations for patients.

financial transactions on a daily basis

Implemented effective booking strategies to enhance time management.

Directed the updating process of metrics to meet targets efficiently.

Enhanced customer loyalty.

Increased total earnings.

Ensured consistent management of all office records efficiently.

Ensured compliance with company procedures for security and check-in processes.

Oversaw staff performance to enhance operational productivity.

Established and disseminated effective techniques across organization for cohesive operations.

Ensured adherence to quality objectives.

Directed the development of business proposals and fostered company vision.

• Executed strategic initiatives for increased company sales.

• Oversaw staff to deliver exceptional customer service.

• Updated existing client details to maintain consistency.

• Streamlined supply chain efficiency through effective inventory control.

• Executed and monitored payroll operations efficiently.