Sport, Music & Food
Zandi Mahlati
Incident Co - Ordinator
Johannesburg
Summary
Dynamic Case Manager with a proven track record at the Automobile Association of South Africa, excelling in client advocacy and problem-solving. Expert in records management, I empowered clients through informed decision-making and tailored interventions, ensuring compliance and confidentiality. Committed to enhancing care outcomes through strategic case monitoring and adjustments.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Case Manager - Incident Co - Ordinator
Automobile Association of South Africa
04.2016 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Machine Operator
NJR Reinforcing
10.2013 - 06.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Education
High School Diploma -
Jabulani Technical High School
04.2001 -
Bachelor of Science - Business Administration
Damelin
Braamfontein01.2025
Skills
Case management
Problem-solving
Decision-making
Records management
Client advocacy
Certification
Overhead Crane & Hoist
Interests
Rugby, Music and Food
Sports - Former Rugby player & coach with a Level 1 IRB.
Music - Jazz, Lofi Hip - Hop
Food - Mediterranean quisines
Timeline
Case Manager - Incident Co - Ordinator
Automobile Association of South Africa
04.2016 - Current
Machine Operator
NJR Reinforcing
10.2013 - 06.2015
High School Diploma -
Jabulani Technical High School
04.2001 -
Bachelor of Science - Business Administration
Damelin