Reading
Zanayo Amkita Mabaso
Admin Assistant
Port Elizabeth
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses both independent and team decision-making skills and sound judgment to positively impact company success. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Office related work and working in 24/7 uptime environment. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
2
2
Certifications
5
5
Languages
Work History
Learner Support Agent
Sandisulwazi High School
Paterson
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Communicated with parents to verify roots and causes of problems faced by students
- Provide care and support to learners in need of support as result of experiencing social , health , behavioral and poverty related barriers .
- Helped over 200 learners receive necessary needs
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Maintained up-to-date knowledge of product and service changes
- Utilized ticketing system to track learner requests and prioritize urgent needs
- Investigated and resolved student inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with parents and students
- Communicated with clients to verify roots and causes of computer problems
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records
Administrative Assistant
Suncape
Kirkwood
05.2023 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed over 200 employees
Sales Representative
Dagbreek Spar
Kirkwood
02.2022 - 04.2023
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed over 200 customers per day
Education
High School Diploma -
Sandisulwazi High School
Paterson , South Africa 01.2021 - 01.2021
Skills
Data compiling
undefinedCertification
Certified Administrator , Suncape , 1 year ame]
Interests
Photography
Writing
Timeline
Administrative Assistant
Suncape
05.2023 - Current
Sales Representative
Dagbreek Spar
02.2022 - 04.2023
High School Diploma -
Sandisulwazi High School
01.2021 - 01.2021
Learner Support Agent
Sandisulwazi High School
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