Zanap Joseph
Assistant Service Officer/stoma
Cape Town
Summary
Dynamic Assistant Service Officer at CANSA, adept at enhancing client satisfaction through effective conflict resolution and active listening. Proven ability to foster long-term client relationships while utilizing Pastel Software for accurate record-keeping. Recognized for multitasking and organizational skills, ensuring timely solutions to service-related issues.
Overview
32
32
years of professional experience
1
1
Certification
1
1
Language
Work History
Asistant Service Officer
CANSA
03.2015 - 10.2024
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
Warehouse Assistant
Riviera
03.1993 - 03.2004
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
Education
Aloe High 1992 Matric
Skills
Client needs assessments and support
Conflict resolution skill
Interpersonal Communication
Pastel Software Proficiency
Critical Thinking
Good Telephone Etiquette
Multitasking Abilities
Active Listening
Self-Motivated
Flexible and Adaptable
Organization and Time Management
Planning and Coordination
Supportive roll with colleagues
Dependable and Responsible
Accomplishments
Created an open day for patients and suppliers of stoma products with the emphasis on communication and support for a patient dealing with the day to day of wearing a stoma bag and also teach them how to navigate the new norm.
- Supervised team of 3 staff members.
- Achieved Result through effectively helping with
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer and stoma sisters open communication.
Certification
Conflict resolution and counseling
Timeline
Asistant Service Officer
CANSA
03.2015 - 10.2024
Warehouse Assistant
Riviera
03.1993 - 03.2004
Aloe High 1992 Matric