Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Zamokuhle Ciliza

Zamokuhle Ciliza

Quality Assurance
Johannesburg

Summary

Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution.

Overview

2
2
years of professional experience

Work History

Quality Assurance Analyst

CCI International
10.2023 - Current
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Created and achieved product quality objectives and met product specifications.
  • Fixed identified issues to increase productivity and boost workflows.
  • Created and gained project approval on project test plans.
  • Fixed identified issues to improve workflows.

Call Center Agent

CCI International
10.2021 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Education

Diploma - Management Assistant

Sedibeng Tvet College
Heidelberg, South Africa
04.2001 -

Skills

Deductive Reasoning

undefined

Additional Information

For reference

Judith Maphasa

CI Quality Manager

Judith.Mphasa@ccisouthafrica.com

072 602 0878

Timeline

Quality Assurance Analyst

CCI International
10.2023 - Current

Call Center Agent

CCI International
10.2021 - 09.2023

Diploma - Management Assistant

Sedibeng Tvet College
04.2001 -

Similar Profiles

CREATE PROFILE
Zamokuhle CilizaQuality Assurance