Zamokuhle Ciliza
Quality Assurance
Johannesburg
Summary
Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution.
Overview
2
2
years of professional experience
Work History
Quality Assurance Analyst
CCI International
10.2023 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
- Created and gained project approval on project test plans.
- Fixed identified issues to improve workflows.
Call Center Agent
CCI International
10.2021 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Diploma - Management Assistant
Sedibeng Tvet College
Heidelberg, South Africa 04.2001 -
Skills
Deductive Reasoning
Quality Assurance
Group Presentations
Call Monitoring
Quality Assurance Controls
Issue Resolution
Additional Information
For reference
Judith Maphasa
CI Quality Manager
Judith.Mphasa@ccisouthafrica.com
072 602 0878
Timeline
Quality Assurance Analyst
CCI International
10.2023 - Current
Call Center Agent
CCI International
10.2021 - 09.2023
Diploma - Management Assistant
Sedibeng Tvet College
04.2001 -