Zameka Helen Ngacu
Adminisitrtive Assistant
Cape Town
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Care giver position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.
Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Making effective decisions based on a situation coming up with solutions in a fast paced environment
Overview
31
31
years of professional experience
3
3
years of post-secondary education
Work History
Financial Adviser Assistant
Alexander Forbes
Cape Town
2008.11 - Current
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Assisted clients with financial planning to meet financial goals.
- Coordinated effectively with internal departments such as trading or operations teams for seamless execution of transactions on behalf of clients.
- Provided administrative support for new account opening procedures following established compliance guidelines closely.
- Facilitated clear communication between clients and financial advisors through prompt response to inquiries via phone or email.
- Maintained professional knowledge through completion of relevant certifications such as Wealth Management Certificate
Call Center Customer Service Representative
Old Mutual South Africa
Cape Town
1994.01 - 2008.10
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Managed to take 30 to 50 calls per day providing solutions and resolution
Education
Diploma in Care Giving
Allison
Online 2024.09 - Current
High School Diploma -
Ezizweni Senior Secondary
Idutywa 1986.01 - 1988.12
Skills
Ethical behavior
CRM Software Experience
Technical aptitude
Resilience and patience
Able to work with all people culture alert
Languages
English
Upper intermediate (B2)
Xhosa
Bilingual or Proficient (C2)
Timeline
Diploma in Care Giving
Allison
2024.09 - Current
Financial Adviser Assistant
Alexander Forbes
2008.11 - Current
Call Center Customer Service Representative
Old Mutual South Africa
1994.01 - 2008.10
High School Diploma -
Ezizweni Senior Secondary
1986.01 - 1988.12
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