Summary
Overview
Work History
Education
Skills
Timeline
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Zamavikithi Nkomo

Healthcare Consultant
1441 Bongani Nzama Av, Amanzimtoti,Durban

Summary

I am a goal driven individual who strives in excelling in everything i do. I am very professional and enjoy dealing with people. I understand in depth the healthcare environment and have sufficient knowledge to advise on the respective Health products

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

Healthcare Consultant

Numsa Financial Services
Durban
05.2023 - Current
  • Implemented process improvements for increased efficiency in service provision, as well as decreasing the pressure from the HR team in terms of the different healthcare providers billings.
  • Assist the HR teams with inductions, claims, wellness days,member queries and for seeing the new business application process from beginning to end in making sure I am tracking the status of each application with the respective scheme.
  • Analyze the existing processes, identify areas for improvement and develop strategies to achieve organizational goals while maintaining and improving quality of care for members
  • Establishing a good and maintained relationship between the client and the healthcare service providers.
  • managed approximately 30 emails daily, and maybe 10 plus call queries.
  • Facilitated training sessions for members development and skill improvement.
  • Oversaw accounting, budgeting, and financial reporting.
  • Produced detailed and relevant reports for use in making business decisions.

Healthcare Consultant

Alexander Forbes
Durban
01.2018 - 04.2023
  • I managed the overall member servicing, following up on new applications, claims, conducting inductions and organizing wellness days
  • Provided medical aid support, also give benefits advice and recommendations to new and old employees, through conducting a full needs analysis.
  • Assisted organization in strategic business development.
  • Grew portfolio of clients by thirty percent over two years.
  • Identified gaps in current systems, resulting in improved workflows.

Claims Assessor

Fedhealth Medical Scheme ( medscheme)
Roodepoort
01.2015 - 12.2017
  • Resolved issues promptly by liaising with relevant departments.
  • Demonstrated thorough understanding of policy terms and conditions for accurate assessments.
  • Conducted in-depth investigations into disputed insurance claims.
  • Kept meticulous records of all correspondence related to each claim, promoting transparency.
  • Worked under strict deadlines without compromising quality of work or client service.
  • Reviewed medical records meticulously for proper injury claim evaluations.
  • Analysed complex data to identify fraudulent claims.
  • Assisted Health care providers on making sure the correct information is received for claim processing.
  • Attended to 60 email queries daily

Education

bachelor of disaster and safety management - Project Management

Lyceum College
01.2017 - 12.2020

. WEALTH MANAGEMENT NQF LEVEL 5 - Finance

Inseta
Durban, KwaZulu-Natal
01.2019 - 01.2020

IT certificate - Information Technology

IT Intelect
Durban, KwaZulu-Natal
01.2007 - 12.2008

Matric - English 2nd Language; IsiZulu 1st Language; Biology; Mathematics; Bible Studies and Physical scien

Rehoboth Christain College
Durban, KwaZulu-Natal
01.2006 - 12.2006

Skills

Budgeting proficiency

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Timeline

Healthcare Consultant

Numsa Financial Services
05.2023 - Current

. WEALTH MANAGEMENT NQF LEVEL 5 - Finance

Inseta
01.2019 - 01.2020

Healthcare Consultant

Alexander Forbes
01.2018 - 04.2023

bachelor of disaster and safety management - Project Management

Lyceum College
01.2017 - 12.2020

Claims Assessor

Fedhealth Medical Scheme ( medscheme)
01.2015 - 12.2017

IT certificate - Information Technology

IT Intelect
01.2007 - 12.2008

Matric - English 2nd Language; IsiZulu 1st Language; Biology; Mathematics; Bible Studies and Physical scien

Rehoboth Christain College
01.2006 - 12.2006
Zamavikithi NkomoHealthcare Consultant