Hi, I’m
ZAMATSHEZI SENTIA MAFANYA
Homeloans Specialist
Boksburg
Summary
Dynamic Banking and Home Loans Specialist with over a decade of experience in the financial sector, demonstrating a strong track record in business development and client relations. Expertise in home loan administration, particularly within the affordable housing market and property developments. Recognized for a results-driven approach, complemented by exceptional sales acumen and customer service skills. Committed to delivering innovative solutions that meet client needs while driving organizational success.
Overview
16
years of professional experience
Work History
BetterBond
Home Loans Specialist (Sales Consultant)
01.2021 - Current
Job overview
- Specialize in the affordable housing market and developments.
- Assist clients with home loan applications, documentation, and approvals.
- Provide expert advice on property financing options.
- Utilized CRM systems to track client interactions and manage leads, ensuring consistent follow-up and optimized sales strategies.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Provided ongoing education to clients about various loan products, significantly increasing their understanding and confidence in the home financing options available.
- Collaborated with real estate agents and financial institutions to streamline communication and enhance the client experience during the loan process.
- Developed tailored mortgage solutions by analyzing client financial situations, resulting in higher approval rates for loan applications.
- Guided clients through the home loan application process, ensuring compliance with industry regulations and improving customer satisfaction.
RNS Home Loans
Administrator
01.2018 - 01.2020
Job overview
- Managed home loan applications and client documentation.
- Assisted clients throughout the loan approval process.
- Coordinated with banks and financial institutions for smooth processing.
Ooba Home Loans
Administrator
01.2013 - 01.2017
Job overview
- Administered home loan applications and client files.
- Ensured compliance with banking regulations.
- Maintained accurate records and documentation.
Standard Bank
Sales Consultant
01.2012 - 01.2013
Job overview
- Managed accounts, products, and services for clients.
- Promoted bank products and enhanced customer engagement.
- Assisted in meeting sales targets.
Nedbank
Business Development Officer (Sales Consultant)
01.2010 - 01.2011
Job overview
- Dealt with personal loans and account management.
- Developed and maintained client relationships.
- Achieved sales targets and business growth objectives.
Education
BetterBond
Further Education and Training Certificate from Banking (NQF Level 4)
01.2024
St Anthony High SchoolEast Rand
Grade 12
12-2004
Skills
Home Loan Administration
Sales and Business Development
Client Relationship Management
Affordable Housing Market Expertise
Banking Products and Services
Documentation and Compliance
Negotiation skills
Market knowledge
Process improvement
Team collaboration
Sales target achievement
Customer support
Timeline
Home Loans Specialist (Sales Consultant)
BetterBond
01.2021 - Current
Administrator
RNS Home Loans
01.2018 - 01.2020
Administrator
Ooba Home Loans
01.2013 - 01.2017
Sales Consultant
Standard Bank
01.2012 - 01.2013
Business Development Officer (Sales Consultant)
Nedbank
01.2010 - 01.2011
BetterBond
Further Education and Training Certificate from Banking (NQF Level 4)
St Anthony High School
Grade 12
References
Available upon request.