Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
Plan or direct spa services and programs. Train staff in the use or sale of products, programs, or activities.
Assess employee performance and suggest ways to improve work.
Check spa equipment to ensure proper functioning.
Coordinate facility schedules to maximize usage and efficiency.
Develop staff service or retail goals and guide staff in goal achievement. Establish spa budgets and financial goals.
Inventory products and order new supplies.
Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
Recruit, interview, or hire employees.
Respond to customer inquiries or complaints.
Schedule staff or supervise scheduling.
Verify staff credentials, such as educational and certification requirements. Develop or implement marketing strategies.
Direct facility maintenance or repair.
Maintain client databases.
Participate in continuing education classes to maintain current.
Provide professional massage to guests with 25, 50 and 100 minute prior to appointment.
Establish and ensure to break down allotted massage room prior and subsequent to shift completion. Maintain massage room with supplies and ensure neatness across shift.
Comply with all procedural guidelines pertinent to massage therapy and interact nicely with guests.
Present massage services to all company customers. Provide safe, suitable and effectual massage techniques.
Learn about precautions and contradictions for massage before every session.
Explain method and applicable techniques appropriately to customer needs as well as preferences.
Ensure to observe customer reaction to massage as well as modify as required.
Maintain confidentiality as well as sensitivity related to age plus gender during client interactions.
Report any unusual customer interactions to supervisor promptly.
Head responsibility to clean and maintain massage rooms, changing linens and refilling supplies.
Provide comfortable plus relaxing spa experience to all guests ensuring extreme safety for guests.
Provide body treatments and therapeutic massage services utilizing various modalities.
Provide professional massage to guests with 25, 50 and 100 minute prior to appointment.
Establish and ensure to break down allotted massage room prior and subsequent to shift completion. Maintain massage room with supplies and ensure neatness across shift.
Comply with all procedural guidelines pertinent to massage therapy and interact nicely with guests.
Present massage services to all company customers.
Provide safe, suitable and effectual massage techniques.
Learn about precautions and contradictions for massage before every session.
Explain method and applicable techniques appropriately to customer needs as well as preferences.
Ensure to observe customer reaction to massage as well as modify as required.
Maintain confidentiality as well as sensitivity related to age plus gender during client interactions.
Report any unusual customer interactions to supervisor promptly.
Head responsibility to clean and maintain massage rooms, changing linens and refilling supplies.
Provide comfortable plus relaxing spa experience to all guests ensuring extreme safety for guests.
Provide body treatments and therapeutic massage services utilizing various modalities.
Greet customers and answer inquiries in a friendly and professional manner.
Schedule appointments and manage customer bookings
Process payments and handle cash transactions.
Maintain customer records and update customer information in the database.
Ensure the spa reception area is clean and organized.
Assist with general administrative tasks such as filing, photocopying, and data entry.
Provide information about spa services and products
Monitor and restock inventory of spa supplies
Coordinate with other departments to ensure customer satisfaction
Assist with marketing and promotional activities
Handle customer complaints and provide appropriate solutions
Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
Plan or direct spa services and programs. Train staff in the use or sale of products, programs, or activities.
Assess employee performance and suggest ways to improve work.
Check spa equipment to ensure proper functioning.
Develop staff service or retail goals and guide staff in goal achievement. Establish spa budgets and financial goals. Inventory products and order new supplies.
Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
Recruit, interview, or hire employees. Respond to customer inquiries or complaints.
Schedule staff or supervise scheduling. Verify staff credentials, such as educational and certification requirements.
Develop or implement marketing strategies.
Direct facility maintenance or repair.
Maintain client databases.
Participate in continuing education classes to maintain current knowledge of industry.
Schedule guest appointments. Sell products, services, or memberships.
Provide professional massage to guests with 25, 50 and 100 minute prior to appointment.
Establish and ensure to break down allotted massage room prior and subsequent to shift completion. Maintain massage room with supplies and ensure neatness across shift.
Comply with all procedural guidelines pertinent to massage therapy and interact nicely with guests.
Present massage services to all company customers. Provide safe, suitable and effectual massage techniques.
Learn about precautions and contradictions for massage before every session.
Explain method and applicable techniques appropriately to customer needs as well as preferences.
Ensure to observe customer reaction to massage as well as modify as required.
Maintain confidentiality as well as sensitivity related to age plus gender during client interactions.
Report any unusual customer interactions to supervisor promptly. Head responsibility to clean and maintain massage rooms, changing linens and refilling supplies.
Provide comfortable plus relaxing spa experience to all guests ensuring extreme safety for guests.
Provide body treatments and therapeutic massage services utilizing various modalities.
Provide professional massage to guests with 25, 50 and 100 minute prior to appointment.
Establish and ensure to break down allotted massage room prior and subsequent to shift completion.
Maintain massage room with supplies and ensure neatness across shift. Comply with all procedural guidelines pertinent to massage therapy and interact nicely with guests.
Present massage services to all company customers.
Provide safe, suitable and effectual massage techniques.
Learn about precautions and contradictions for massage before every session.
Explain method and applicable techniques appropriately to customer needs as well as preferences.
Ensure to observe customer reaction to massage as well as modify as required.
Maintain confidentiality as well as sensitivity related to age plus gender during client interactions.
Report any unusual customer interactions to supervisor promptly.
Head responsibility to clean and maintain massage rooms, changing linens and refilling supplies.
Appointment Scheduling
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