Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zama, Thabile, Valentine  Mbatha

Zama, Thabile, Valentine Mbatha

Beauty Spa Therapis
Durban

Summary

Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.

Overview

7
7
years of professional experience

Work History

Spa Manager

Sozos Spa Garden Court
11.2023 - Current

Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.

Plan or direct spa services and programs. Train staff in the use or sale of products, programs, or activities.

Assess employee performance and suggest ways to improve work.

Check spa equipment to ensure proper functioning.

Coordinate facility schedules to maximize usage and efficiency.

Develop staff service or retail goals and guide staff in goal achievement. Establish spa budgets and financial goals.

Inventory products and order new supplies.

Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

Recruit, interview, or hire employees.

Respond to customer inquiries or complaints.

Schedule staff or supervise scheduling.

Verify staff credentials, such as educational and certification requirements. Develop or implement marketing strategies.

Direct facility maintenance or repair.

Maintain client databases.

Participate in continuing education classes to maintain current.

Massage Therapist

Root Spa
07.2023 - 08.2023

Provide professional massage to guests with 25, 50 and 100 minute prior to appointment.

Establish and ensure to break down allotted massage room prior and subsequent to shift completion. Maintain massage room with supplies and ensure neatness across shift.

Comply with all procedural guidelines pertinent to massage therapy and interact nicely with guests.

Present massage services to all company customers. Provide safe, suitable and effectual massage techniques.

Learn about precautions and contradictions for massage before every session.

Explain method and applicable techniques appropriately to customer needs as well as preferences.

Ensure to observe customer reaction to massage as well as modify as required.

Maintain confidentiality as well as sensitivity related to age plus gender during client interactions.

Report any unusual customer interactions to supervisor promptly.

Head responsibility to clean and maintain massage rooms, changing linens and refilling supplies.

Provide comfortable plus relaxing spa experience to all guests ensuring extreme safety for guests.

Provide body treatments and therapeutic massage services utilizing various modalities.

Massage Therapist

Mangwanani Mhlanga Sands Resorts
11.2022 - 07.2023

Provide professional massage to guests with 25, 50 and 100 minute prior to appointment.

Establish and ensure to break down allotted massage room prior and subsequent to shift completion. Maintain massage room with supplies and ensure neatness across shift.

Comply with all procedural guidelines pertinent to massage therapy and interact nicely with guests.

Present massage services to all company customers.

Provide safe, suitable and effectual massage techniques.

Learn about precautions and contradictions for massage before every session.

Explain method and applicable techniques appropriately to customer needs as well as preferences.

Ensure to observe customer reaction to massage as well as modify as required.

Maintain confidentiality as well as sensitivity related to age plus gender during client interactions.

Report any unusual customer interactions to supervisor promptly.

Head responsibility to clean and maintain massage rooms, changing linens and refilling supplies.

Provide comfortable plus relaxing spa experience to all guests ensuring extreme safety for guests.

Provide body treatments and therapeutic massage services utilizing various modalities.

Spa Receptionist

Hasterluh Beauty
12.2021 - 11.2022

Greet customers and answer inquiries in a friendly and professional manner.

Schedule appointments and manage customer bookings

Process payments and handle cash transactions.

Maintain customer records and update customer information in the database.

Ensure the spa reception area is clean and organized.

Assist with general administrative tasks such as filing, photocopying, and data entry.

Provide information about spa services and products

Monitor and restock inventory of spa supplies

Coordinate with other departments to ensure customer satisfaction

Assist with marketing and promotional activities

Handle customer complaints and provide appropriate solutions

Mobile Spa Manager

ZamZak Travel Coordinator And Mobile Spa Pty Ltd
01.2019 - 11.2021

Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.

Plan or direct spa services and programs. Train staff in the use or sale of products, programs, or activities.

Assess employee performance and suggest ways to improve work.

Check spa equipment to ensure proper functioning.

Develop staff service or retail goals and guide staff in goal achievement. Establish spa budgets and financial goals. Inventory products and order new supplies.

Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

Recruit, interview, or hire employees. Respond to customer inquiries or complaints.

Schedule staff or supervise scheduling. Verify staff credentials, such as educational and certification requirements.

Develop or implement marketing strategies.

Direct facility maintenance or repair.

Maintain client databases.

Participate in continuing education classes to maintain current knowledge of industry.

Schedule guest appointments. Sell products, services, or memberships.

Massage Therapist

Spoil Yourself Spa
02.2018 - 12.2018

Provide professional massage to guests with 25, 50 and 100 minute prior to appointment.

Establish and ensure to break down allotted massage room prior and subsequent to shift completion. Maintain massage room with supplies and ensure neatness across shift.

Comply with all procedural guidelines pertinent to massage therapy and interact nicely with guests.

Present massage services to all company customers. Provide safe, suitable and effectual massage techniques.

Learn about precautions and contradictions for massage before every session.

Explain method and applicable techniques appropriately to customer needs as well as preferences.

Ensure to observe customer reaction to massage as well as modify as required.

Maintain confidentiality as well as sensitivity related to age plus gender during client interactions.

Report any unusual customer interactions to supervisor promptly. Head responsibility to clean and maintain massage rooms, changing linens and refilling supplies.

Provide comfortable plus relaxing spa experience to all guests ensuring extreme safety for guests.

Provide body treatments and therapeutic massage services utilizing various modalities.

Massage Therapist

Mangangwane Spa
02.2017 - 01.2018

Provide professional massage to guests with 25, 50 and 100 minute prior to appointment.

Establish and ensure to break down allotted massage room prior and subsequent to shift completion.

Maintain massage room with supplies and ensure neatness across shift. Comply with all procedural guidelines pertinent to massage therapy and interact nicely with guests.

Present massage services to all company customers.

Provide safe, suitable and effectual massage techniques.

Learn about precautions and contradictions for massage before every session.

Explain method and applicable techniques appropriately to customer needs as well as preferences.

Ensure to observe customer reaction to massage as well as modify as required.

Maintain confidentiality as well as sensitivity related to age plus gender during client interactions.

Report any unusual customer interactions to supervisor promptly.

Head responsibility to clean and maintain massage rooms, changing linens and refilling supplies.


Education

High School Diploma -

S.M.T. Collage
Durban, South Africa
04.2001 -

High School Diploma -

Swelihle High School
Durban, South Africa
04.2001 -

Skills

Appointment Scheduling

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Timeline

Spa Manager

Sozos Spa Garden Court
11.2023 - Current

Massage Therapist

Root Spa
07.2023 - 08.2023

Massage Therapist

Mangwanani Mhlanga Sands Resorts
11.2022 - 07.2023

Spa Receptionist

Hasterluh Beauty
12.2021 - 11.2022

Mobile Spa Manager

ZamZak Travel Coordinator And Mobile Spa Pty Ltd
01.2019 - 11.2021

Massage Therapist

Spoil Yourself Spa
02.2018 - 12.2018

Massage Therapist

Mangangwane Spa
02.2017 - 01.2018

High School Diploma -

S.M.T. Collage
04.2001 -

High School Diploma -

Swelihle High School
04.2001 -
Zama, Thabile, Valentine MbathaBeauty Spa Therapis