Zamaswazi Shabalala
Administration
15 Eekhoring Street, Amajuba Park,Newcastle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Finance Management Grant Intern position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
46
46
years of post-secondary education
Work History
Legal Collections Clerk
Southey Attorneys Inc
7 2017 - Current
- Delivered timely reports to management, providing valuable insights into overall collections performance and areas for improvement.
- Maintained accurate customer records, updating contact information and account details as needed.
- Boosted cash flow within the organization by executing efficient collections processes that prioritized high-value accounts requiring immediate attention.
- Contributed to a positive work environment through active participation in team meetings and adherence to company policies.
- Prevented legal action by proactively addressing potential risks and collaborating with attorneys when necessary.
- Exceeded monthly collection targets consistently, demonstrating strong negotiation skills and determination in achieving results.
- Provided exceptional customer service during collections calls, maintaining professionalism at all times while resolving disputes efficiently.
- Established trust among customers by listening attentively to their concerns and offering feasible solutions tailored to individual circumstances.
- Facilitated communication between various internal departments regarding outstanding invoices, resulting in a more cohesive approach towards debt recovery.
- Achieved performance goals on consistent basis.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Worked with customer to create debt repayment plan based on current financial condition.
- Generated and distributed monthly customer statements.
Receptionist
Southey Attorneys Inc
01.2013 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Reduced incoming call response time by implementing an effective call routing system.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Counter Admin Clerk
Newcastle Office Shop (Pty) Ltd
05.2011 - 11.2012
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Maintained stock and replenished workstation products.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Warmly welcomed customers upon approaching counter and placing orders.
- Implemented loss prevention measures to minimize shrinkage and protect company assets.
- Recommended additional items to customers before completing orders and advising patrons of monetary totals.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Conducted regular audits of cash registers and reconciled any discrepancies promptly, upholding financial integrity and accountability.
- Collaborated with other departments to ensure accuracy of all measurements.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
- Managed tax drawers, resolved variances and filed company receipts.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
Education
Economics
UNISA
Newcastle, South Africa 04.2001 - 04.2022
E-Learner Platinum Certificate: Computer Skills - Computer Skills
Qualitas Career Academy
Newcastle, South Africa 04.2001 - 05.2015
Retail Management
Wholesale & Retail SETA
Newcastle, South Africa 04.2001 - 05.2012
High School Diploma -
Ferrum High School
Newcastle, South Africa 04.2001 -
Skills
Debt recovery
Microsoft Office
Skip Tracing
Payment Processing
Banking knowledge
Credit Control
Legal knowledge
Patience and Persistence
Client Relations
Payroll Processing
Cost Control
Account Management
Personal Information
- ID Number: 850615 0580 080
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 06/15/85
- Gender: Female
- Nationality: South African
- Driving License: C1
- Marital Status: Single
Secondaryeducation
Ferrum High School, Matric, 2004, English, Afrikaans, Physical Science, Biology, Mathematics, Accounting, Senior Certificate
Firstnames
Zamaswazi
References
- Gail Connelly, Southey Attorneys Inc, 034 315 1241
- Rose Southey, Southey Attorneys Inc, 034 315 1241
- Lynn Duthie, Newcastle Office Shop (Pty) Ltd, 034 312 9670
Training
- Communication & Life skills
- IQ Retail (Point Of Sale System)
- Legal Accounting System (Ghost Practice)
Languages
IsiZulu
Timeline
Receptionist
Southey Attorneys Inc
01.2013 - 06.2017
Counter Admin Clerk
Newcastle Office Shop (Pty) Ltd
05.2011 - 11.2012
Economics
UNISA
04.2001 - 04.2022
E-Learner Platinum Certificate: Computer Skills - Computer Skills
Qualitas Career Academy
04.2001 - 05.2015
Retail Management
Wholesale & Retail SETA
04.2001 - 05.2012
High School Diploma -
Ferrum High School
04.2001 -
Legal Collections Clerk
Southey Attorneys Inc
7 2017 - Current
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